Client of the Day
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- canoe4
...after first review of making, as asked, the exact same layout as their competitor, they took it a step further,
"Use the same colors."
ftw
- happy holidays graf, tnx for the dvcanoe
- of course the client said it looks like the competitor. how can someone run an agency for over 10 years and still not understand basic brandingcanoe
- So mister canoe we've established:
- you know shit about fonts
- you know shit about handling clients
- you probably know shit about everything elsegrafician - actually gaffe, you recommended Neutraface when it was Josefin Sans and then threw a tantrum when you were wrong.canoe
- actually I called you out for coming here beggin for help everytime
canoe - the font begger!grafician - and for the record I UPVOTED YOU out of pity for having to deal with such bad clientsgrafician
- It was the agency that was giving the poor direction... and believe me I brought up the issue of looking like the competition... but agencies are never wrong!canoe
- Look, I don't have a problem asking other designers about a typeface. You've asked for help on QBN. What gives? What's the problem? Can you move on?canoe
- For clarity, I've been here since 2002, canoe handle is 10 years old, since then 12% of my topics (20/165) have regarded typeface identification.canoe
- Do those statistics match up to your posting standards? Anyways, I checked out your insta and I love how much fun you have with your work, makes me yearn for...canoe
- ...the years my mind wasn't bogged down in the dynamics of handling commercial work, ya know, like this Mazda campaign I'm working on.canoe
- Sometimes I wonder how I got this far without 'knowing shit about shit. Buy why question it? I landed a job at BBDO 20 years ago & still work on national brandscanoe
- You understand irony? My point is, you don't know me, and you're not going to make me feel a certain way about myself by projecting your insecurities my way.canoe
- Or whatever it is that compels you to keep harassing me and my worthiness as a designer.canoe
- I just assumed you're taking a piss at us and our time when given this much experience you still don't know basic shit.grafician
- Then again I know veteran CDs with awards that only know how to use Photoshop and nothing else...grafician
- I'm sorry you feel that way, but your trolling and judgements land on deaf ears. You're better than this...canoe
- OBBTKN1
- < Notes from the client, if Leonardo was working in the creative space today:OBBTKN
- Via: https://twitter.com/…OBBTKN
- So true. So very true.shapesalad
- Might have to used that in my email signature.shapesalad
- Funny. More smile > PS Neural filters, gives real weirdo smiles. Fireworks + sunset made me lol.SimonFFM
- Fuck you, Cassie!Gnash
- lol fucking Cassie from IT_niko
- imbecile3
- welcome to realityoey_oey
- NOPE some designers are just difficult to work with - take everything personally, and don't listen to the client or follow brand guidelines.Projectile
- "often"imbecile
- imbecile3
A good client story...
One of my clients has me on what is essentially a retainer. It is a flat bi-weekly salary for me to work from home as I see fit. If works exceeds our mutual expectation, I simply charge more hours. I have had to do this once in the last seven months.
I manage two sites for them. One being built from the ground up only visible to our small team. Another being replaced by a site I am developing for them. I was hired for both before Covid-19, which has severely impacted their focus, yet I still get my check.
The best part of this story, is even while we sit and all do significantly less, occasionally I do get a request for something either front end or a mock up for later development. This all fits perfectly within our agreement. However, I then see an addition of hours to my check that I did not request. This has now happened numerous times.
Essentially, lately I kind of feel like I get paid for simply being employed by them, then they pay me additionally to do actual work.
Thank you very much, I can't wait to actually do some real development for your companies once things (hopefully) open back up.
- forgot to add, paychecks are mailed. they show up sooner than i expect. i thought there was one next week, it showed up today w/ extra hours. hence the post.imbecile
- "Designer messes up the Client of the Day thread by posting a positive story"grafician
- But good story! Thanks for sharing, do try to keep them happy, these kind of clients are very rare these days.grafician
- lol graficiancherub
- bjladams0
we offended a potential client by having such a high cost on letterpress cards on cotton stock with 3 different color inks.
they showed up today with what they had done for a few dollars.
it had their logo, with a bevel, drop shadow, and gradient and a vistaprint logo on the back.
still not sure if they were gloating, or making some sort of apology.
- that deserves a dumb stare, for suremonospaced
- LOL terribleCanHasQBN
- hahaha. did you ask them for one?johnny_wobble
- it's like buying HDMI cable from dollar store instead of computer store.pango
- not really, as all HDMI cables are basically the same. unless you're saying bizcards are the same... Oodoesnotexist
- pangos comment = headacheinteliboy
- Why did they come back?fredddddd
- seriously? are they all the same? what's up with the 50 dollars HDMI cable then? sry i'm still using composite...pango
- freedom0
I'm a guy. A guy got my number off my site and called me wanting me to do some work for him.
I looked him up and he's a normal person.
But then he wanted to come over to my house for our first meeting.
And I felt weird insisting on a coffee shop.
- Bring your rape whistledrgs
- remember, no means noGnash
- "[You] might spray your ass with vinegar
The next time that I see ya bro
Bet yo ass still won't be tight"deadsperm - https://www.youtube.…renderedred
- http://behindblondie…Maaku
- @renderedred LOL!Krassy
- MrT2
Client's returned from a U.S. trip and is very excited about the internal 'playbooks' that apparently get corporate America all frothy.
C: Here's a sample chapter, can you put together a design direction for our shiny new playbook?
T: No problem. What form do you intend it to take? Printed piece? PDF? Video? Vajazzle?
C: Yes, any of those, or could be Wordpress. Just design the sample and we'll confirm later.
- lolGuyFawkes
- well.. to side with client, the expect probably 'book format' could be shoved in pdf/print/images in wordpress.shapesalad
- w question here? make the video embed it on a landing page running in wp, print the invoice and attach it to an email,
collect $$$$
rotfl Vajazzlested - oh damn underestimated the price (it's a video), add two $ to the price.sted
- I googled Vajazzle at work, not a good idealajj
- monoboy3
"I really need to send out a newsletter to our members database today. We've only got a few days of the season left for this promotion."
Erm. Sure but I'm not available today and these things take time to produce. Do you have content ready that fits the template?
"Great. Today would be good."
Sorry, I'm not available today. Do you have the content ready?
"Yes, it's a simple version it shouldn't take you long."
OK. If you send me the content today I might be able to take a look after 4pm. We should be able to send it out in the morning. I'm not available tomorrow afternoon.
__
Content arrives 12:30pm the next day.
"Here it is, can you send it in the next hour?"
Sorry, I'm not available this afternoon and this will need testing before we send it.
"I really need it done today."
I can take a look this evening so it's ready to go in the morning when people are more likely to open it.
"OK, but today would be ideal."
So I update a template, add the mailing list and send a test later on that evening.
__
10am. "Thanks for sorting that. Here are some changes."
10.40am. New test sent for approval. No reply yet. Not answering her phone. It's now 2pm.
__
- fuck that shit.Bluejam
- Yup. I've even given them a marketing plan with a calendar of events. Completely ignores it. Everything is an afterthought. Nothing is ever ready.monoboy
- Also. How easy is it to use MailChimp or Campaign Monitor. Not for this numpty.monoboy
- And. She sends me .xls scraped from a payment gateway to add to lists with no opt in. Total ramjet.monoboy
- All whilst trying to finish a 36pp brochure for another client. I fucking hate this job sometimes.monoboy
- Too busy for client work?bainbridge
- mydo0
an RFP today...
HTML, Flash, multilingual, supports all possible SEO tricks, a login, where customers can sign up to become a member and login to get special features and functions, like bulgari.com, cattier.com, tiffany.com customization tool, jewellery customized according to customer’s wishes, customer always can find their previous orders.
budget $2000. That should be possible after what I have been consulted by leading industry experts.
- Ha!MSL
- I wouldn't go near these guys...SunSunSun
- Add some 0000,00 to that for FS.pillhead
- leading industry experts was his line!mydo
- send them to elancer... and wish them good luck
maikel - so why isn't he using the leading industry experts?Amicus
- His nephew is busy with school.ETM
- I'm sure they misheard the advice... it was 2 MILLION not 2000.Amicus
- sted2
"We need someone that can do the back door stuff, make things work better etc"
- ...
...
...anal? err...sofakingback - what a shitty thing to say!utopian
- Chinese clients are the best, no chit-chat, straight to the point!sted
- lol stedGnash
- ...
- bklyndroobeki4
when you have a client so geek'd out about their work...
makes you want to bring your best self- *you bring your best self.bklyndroobeki
- why wouldn't you bring your BEST SELF every fucking time?doesnotexist
- noneck0
Deliver $5k estimate to client. Client thinks everything looks good. Has question about $250.00 art budget (for stock photos, type, illustrations, etc). If I spend less than $250, will it come off the final invoice?
Client is dickering over a hypothetical portion of $250 on a $5k project.
Now I plan on spending $249 of the alloted $250, just so I can give the client $1 back.
- I usually charge stock extra_niko
- Do your clients feel surprised by that at all when you invoice?noneck
- same as Niko, here. I'll estimate it so that the client has an idea, but I only charge for what I spend.Gnash
- I don't see why you are so offended. If someone was doing work on your home and asked for a $250 hardware budget...ETM
- ... then only had to buy some screws wouldn't you want the balance back?ETM
- Oh fuck off with your reasonable explanations and analogies. Join me in unmitigated fury at the imagined ignorance of the people that pay our bills.noneck
- lolGnash
- lolMrT
- lolfadein11
- noneck1
Sent out an annual invoice for website hosting, site management, and domain registration. Client wants to know if the site management fees are necessary (weekly offsite backups and WP updates for $4/week). Also, is there cheaper hosting available?
Send client long email explaining my fees, how and why I structure my services like this, and outlining possible avenues forward.
"Thanks for this explanation – I send similarly long emails to clients who have no idea about the law or what or why I do the things I do on their behalf – it’s a pain in the ass but necessary sometimes – as a know nothing client thanks for taking the time. We would like to renew the contract."
- Client pays you to handle godaddy for them? I've had clients register their own domains and stuff.freedom
- But good job.freedom
- Fitty Dollaz Richautopian
- Lawyers are wittyHayoth
- @freedom clients COULD handle domain registrations, but that doesn't mean that they want to. I charge $50/domain/year to take care of it. They all pay happily.noneck
- $50? You can do better.freedom
- lol @ $50 - not even worth the hassle - precisely why I avoid hosting at all costs. I'm not ending up being a tech support guy for peanuts.fadein11
- i_monk0
Just did a poster for a talk hosted by Toronto Public Library and York University. I'm more proud of this thing (and had more fun with it) than the last 2 years of stuff I've done at my 9-5.
- let's see itJG_LB
- great!bklyndroobeki
- Once it's finalized.i_monk
- Okay, the client's had enough time to ruin it. Let's have a look at your shattered expectations.noneck
- It was finally approved yesterday, yeesh.i_monk
- so..let's see it!juanluisgarcia
- ^^^^
What he said!!bigbaby53
- whatthefunk-1
- Weddings have websites?Gnash
- She has the right to refuse anyone service just don’t be a bigot about itmonospaced
- "Create Freely" - Ironyutopian
- don't give cunts timeimbecile
- Also in the News: A Colorado gay couple say they refuse to hire straight graphic designer to create their wedding website.shapesalad
- notcanoe
- pango0
had a client complaining that my photo of her made her look fat... I am seriously considering give her a gym member ship as an apology.
mind you my focal length was at 135mm...- She used the word "fat"?fredddddd
- yes exact word.pango
- it's OK to use the word fat. obese not so much.ohhhhhsnap
- What about corpulentcannonball1978
- how about make her look skinnier?monospaced
- there's not much you can do when she really is fat...pango
- Estimate her BMI and send her a chart of where she should be =)zarkonite
- Hayoth0
Client: our case studies are going to have 5 bullet points. We want it super simple.
Me: cool, that sounds perfect for real estate
Proceeds to send 30 case studies with 20 bullet points each with all them consisting of 4/5 of the bullet points being the worlds longest paragraphs.
- Sounds about rightGuyFawkes
- Comi bastards...everytime...utopian
- it's capitalism in action...growth is the only way.uan
- Deal with it, snowflake.face_melter
- True of all clients. They seem to all have anxiety when it comes to points of communication - they jam everything into it, anxiety of customer confusion.shapesalad
- With out realising that jam all you product/company info into a single point of comms is just going to confuse and turn away customers. less is very much more.shapesalad
- anyway.. just as long as i'm not proofing their comms it's all ok.shapesalad
- renderedred3
i have a meeting in the evening with a client i recently "fired" for being an asshole. rock'n'roll i see on the horizon :)
- zaq4
