Client from hell
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- 39 Responses
- cruddlebub0
Some people are just out and out cunts.
- detritus2
Walk away, but add his name to the little black book we all keep.
Years from now, hunt him down and slowly kill him after making him watch you eat his children.
- microkorg1
Collection agency seems like a GREAT way to go!
Yes you wont get all the money but it might make this guy think twice about dicking designers about like this in the future.
Once you get your cash I'd name and shame this guy (anonymously on your part) so that anyone searching for him online will get the truth about the guy.BTW QBN is pretty good for getting google ratings so start a thread with his name and we'll ALL jump in repeating the name etc ;)
- detritus0
You can only really push for a legal response if:
a) money was actually agreed, implicitly or otherwise
and (note - AND)
b) the cunt actually uses the project
- Fax_Benson0
Look into starting a small claims procedure (even if you're unsure of your legal position). The small cost associated with it is worth it if legal proceedings scare him in to paying up - or at least settling out of court.
Or just tell him you have and see what he does. These fuckers just push it to see what they can get away with. At least give him something to think about.
- wagshaft0
Time to revisit the importance of contracts:
- or just take a baseball bat to the 'client's legsdesmo
- The baseball bat seems to be threatening violence, would he actually use it?ukit2
- This guy is all shoulder padscannonball1978
- prophetone1
two words: bullet toof tony
- Bennn1
Real story. I edited it to make it quicker to read. And translated from french.
[C= client / M= me]
{..} are the toughts in my head////////////////////
C- can you print this picture. Normal dimensions.
M- {WTF is "normal dimensions?!} on a Letter format, 8,5"x11" ?
C- yes.Same day, same client.
C- Can you print this flyer so it fits into a pay envelope
M- {WTF is a pay envelope?!} Whats a pay envelope?
C- I looked on the web, a pay envelope dimensions is 4,125 x 9,5
M- Ok. So I will reduce the flyer to 4x5,75 so it fits your envelopes.
C- Perfect! Can you print an example first and send me a picture by email?
M- :-| ... ok
[i send a picture]
C- Uh!? I dont get it! The flyers looks like before! I said I wanted em to fit in a pay envelop!
M- {...WTF} The flyer is 4x5,75 like i said before
C- The flyer fits in a pay envelop?
M-{GEEZZUS CHRIST! WHAT THE FUCK} You told me your envelops are 4,125x9,5 and the flyer is 4x5,75. So. yes it fits.
C- Ok.. but i dont have the flyer in my hands... You know what a pay envelop looks like? I just want to make sure it fits in. When we look at your picture on our computer, the flyer looks big.
M- {*badly want to punch something*} Look, i have no idea whats a ''pay envelop'' i dont have those. If the dimensions you send me are OK, then everything gonna be fine with the flyer.
C- It's like a white envelop you receive in the mail at home.
M- {FUCKING HELL! HOW CAN YOU BE THAT STUPID!} Ok. But like i said, if the dimensions you send me are ok, it will fit. i waiting for your GO to print.
C- NO! It's too big. My boss dont like it.
M- {*i'm about to explode*} What dimensions does she want them then??
C- Envelop dimension
M- {ENVELOP DIMENSION WWWWWWWTTTTTTTFFFFFF!!!!!!!!!} its really annoying... i told you 4 times that the flyer is 4x5,75.... IT FITS! IN AN ENVELOP OF 4,125x9,5 ! Also, I'm charging you for all this. And here's photo proofs that it fits {i found an envelop and make a test and sent pics}
C- Ok good. print please.
- seriouslyBennn
- so... what's a pay envelope?ESKEMA
- You have to make it 1/8th inch smaller all around to fit nicely. I imagine the client wanted it wider, closer to 8.75 inches, not just 7.5monospaced
- Did you really reply like that at the end? So agressive for someone who doesn't even pay for adobe cc. ;)monospaced
- yeah i was aggressive at the end. :)Bennn
- @mono No, the flyer was already made and she just wanted it to fit in envelope with something else. The goal was to downsize the original, not re-do the layoutBennn
- haha, next time tell them to print it and see for themselves :)monospaced
- detritus0
"Oh, there's no rush at all"
. o O (uh oh)
*phones every day to check
- Bennn0
"We need a sticker to put on the door of our office, something with an ad agency look"
... an ad agency look??? WTF
- professionally designed I guesssince1979
- sooo not big red text then...ArchitectofFate
- Comic Sans it will beBennn
- monoboy2
Dealing with a new marketing manager...
Wednesday:
'I have a rush in-house flyer job done for this weekend.'Not problem. If you can give me the details by mid Thursday afternoon at the latest, we can have it ready by Friday morning. I'm not available Friday afternoon.
'Great'
Thursday:
Nothing.Friday:
Get the email with details at 9:30am asking for first proof by 11am.I throw it together and send back for feedback 10:30am.
I get an email at 11am with different content and a 'Sorry, can you send a new proof before 12pm?
Send a new proof 11:30am.
'Looks great. Thanks. There might be another round of changes'.
If you can get them to me before 12:30 shouldn't be a problem. I'm out of the office from 1pm, back 3:30pm. Otherwise it'll have to wait until Im back.
Get a phone call at 2:45pm whilst I'm out of the office. 'Erm, I really need these changes done now. I'm leaving in 15 minutes.'
Sorry, there's not much I can do about that. I'm not available this afternoon until 3:30pm.
'Oh, I didn't know that. Can you call me immediately when you get back to your desk. I need to talk you through what I need.'
4pm. We have a ten minute conversation about a 'stamp effect' for a graphic. Which takes me five minutes to do.
Send back. 'Great. Thank you.'
Phone rings at 6pm...
'Why has it got dotted lines on it and a white border?'
So you know where to trim. Your printer doesn't print edge to edge.
Hmm, I don't like it but that'll have to do.
Your totally fucking welcome.
- (apologies for the typos and grammar).monoboy
- This is the same client that rushed through some massive vinyl banners last week. Asked for them by Thursday. Then asked to bring it forward to Wednesday.monoboy
- So I put the thumb screws on the supplier to deliver a day earlier than agreed. Never cool. Phone up the client a day later to check she's happy with them...monoboy
- Oh those, I think they arrived yesterday. I haven't opened them yet.
Seriously. Fuck you.monoboy - I hate that shit - clients screaming 'I need it by tomorrow etc. etc.' you send them shit and it's like, 'oh the meeting is next week.' Youuu motherfucker.face_melter
- False deadlines breach my terms of business. It's a no for me.monoboy
- It shows scant respect for people's time and a lack of planning.monoboy
- It also ruins credibility with suppliers. Seriously poor management.monoboy
- Projectile0
Before pushing the go button with collection agency, try sending Client dearest screenshots of email correspondence with them. And give Client 3 day.
Music biz cunts are so used to being able to screw desperate artists... but you're not one.
If no response, use them. Don't waste your own sleep on this cunt.
Your hourly rate is worth so much more
- monoboy0
Why do things simply when you can complicate the fuck out of the most menial things to justify your own salary?
Clients do my fucking head in sometimes.
As I get older, the less time I have for it.
- Bennn1
When you have NO idea how a computer works and thinks, you drag and drop pictures from the thumbnails pages of Google Images and you drag and drop the "Download" button of Droppox.
A client just bring me an USB key filled with multiple web shortcuts. He thoughts it was all the files on his USB key. Its just a pile of links.
:-|
- spl33nidoru0
Sitting here with a friend who's dealing with one of her clients over the phone.
Friend : "Which version of the budget are we talking about ?"
Client : "You know, the one with this and that."
Friend : "I don't have that version, what's the file name ?"
Client : "It's the one for that much with this and that etc"
Friend : "I don't have that. Can you send it to me so I'm sure we're on the same page moving forward ?"- 10 minutes of back and forth and client explanations later -
Friend : "We need to make changes to that file, can you just send it ??"
Client : More explanations
Friend : "Listen, just send me the file, ok ?!?"
Client : Alright!A minute goes by, new email sound pops up, client sent a photo of the budget on his screen...
- SunSunSun_1
I'd probably walk away. Pricks like this are the worst and it's not worth the energy. I worked for a for a large design firm and we designed their website to sell artworks for someone mega famous. The client was a nitpicking dick until the very end (all the artworks sold immediately) and then refused to pay anything claiming it wasn't to brief and the whole thing went to a long lasting court case...
- Everything sold and client doesn't want to pay anything?omahadesigns
- detritus0
re: 40% of new client contacts.
SPELL MY FUCKING NAME RIGHT, YOU CUNTS, IT'S BASIC FUCKING MANNERS. ONCE, ACCIDENTALLY THE FIRST TIME, FINE - BUT EVERY FUCKING EMAIL?!
ESPECIALLY YOU, LATEST GUY - ONE WRONG LETTER ON YOUR NAME AS YOU'VE BEEN DOING WITH MINE AND YOURS BECOMES A FUCKING SWEAR WORD, YOU HYPOCRITE.
- is your name Laquisha?Gnash
- what's his name? Hank?Fax_Benson
- I don't want to say his name, but it becomes scatalogical with one letter change (and letters are only two apart on keyboard)detritus
- Do it! Misspell his name in a reply email Deitrius.microkorg
- CLINTmonospaced
- is his name Funkcapn_ron
- You think that's bad? I had a client for weeks spell my name "Dough". Like wtf, you calling me fat? I told him multiple times and the fukr still typed Doughkona
- I have a client who has insisted on calling me Gregg with two 'g's' for about six months now. For about 5 of those I've been calling him Davidd.set
- It's gone un-commented on. I was kind of hoping he'd reply with Greggg and we could ramp it up by a letter each time we correspondedset
- lolmonospaced
- I like it when i do pre pro documents and on a big screen it says 'SHIT 1' instead of 'SHOT 1'DaveO
- haha set, why doesn't your response surprise me in any way? he hedetritus
- lighten up, Ellie.fooler
- A lot of these yanks miss the humour in our British mock angriness, don't they...set
- ^ some brits do, tooGnash
- This is trueset
- Damn Gnash I forgot to send you that font. Pretty sure we have it at work, will try and remember for next week...set
- no worries :)Gnash
- snow flurriesmonospaced
- Lol set with the daviddSunSunSun_
- DaveO1
This is why I'm really hesitant about setting anything up on my own. At least in ad agency world you're dealing with marketing professionals (largely) who are smart and respect and understand the process. Local business work scares the shit out of me
- Fax_Benson1
set, your extra g issue reminded me of this.
