Client from hell

Out of context: Reply #31

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  • monoboy2

    Dealing with a new marketing manager...

    Wednesday:
    'I have a rush in-house flyer job done for this weekend.'

    Not problem. If you can give me the details by mid Thursday afternoon at the latest, we can have it ready by Friday morning. I'm not available Friday afternoon.

    'Great'

    Thursday:
    Nothing.

    Friday:
    Get the email with details at 9:30am asking for first proof by 11am.

    I throw it together and send back for feedback 10:30am.

    I get an email at 11am with different content and a 'Sorry, can you send a new proof before 12pm?

    Send a new proof 11:30am.

    'Looks great. Thanks. There might be another round of changes'.

    If you can get them to me before 12:30 shouldn't be a problem. I'm out of the office from 1pm, back 3:30pm. Otherwise it'll have to wait until Im back.

    Get a phone call at 2:45pm whilst I'm out of the office. 'Erm, I really need these changes done now. I'm leaving in 15 minutes.'

    Sorry, there's not much I can do about that. I'm not available this afternoon until 3:30pm.

    'Oh, I didn't know that. Can you call me immediately when you get back to your desk. I need to talk you through what I need.'

    4pm. We have a ten minute conversation about a 'stamp effect' for a graphic. Which takes me five minutes to do.

    Send back. 'Great. Thank you.'

    Phone rings at 6pm...

    'Why has it got dotted lines on it and a white border?'

    So you know where to trim. Your printer doesn't print edge to edge.

    Hmm, I don't like it but that'll have to do.

    Your totally fucking welcome.

    monoboy 2Permalink
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    • (apologies for the typos and grammar).monoboy
    • This is the same client that rushed through some massive vinyl banners last week. Asked for them by Thursday. Then asked to bring it forward to Wednesday.monoboy
    • So I put the thumb screws on the supplier to deliver a day earlier than agreed. Never cool. Phone up the client a day later to check she's happy with them...monoboy
    • Oh those, I think they arrived yesterday. I haven't opened them yet.

      Seriously. Fuck you.      monoboy
    • I hate that shit - clients screaming 'I need it by tomorrow etc. etc.' you send them shit and it's like, 'oh the meeting is next week.' Youuu motherfucker.face_melter
    • False deadlines breach my terms of business. It's a no for me.monoboy
    • It shows scant respect for people's time and a lack of planning.monoboy
    • It also ruins credibility with suppliers. Seriously poor management.monoboy
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