Is my host being ridiculous?
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- sparker0
to play devils advocate, though, ftp traditionally is a source of security problems for isp's and hosts.
anonymous ftp access is where crackers and warez kids store all their shit.
i set up a honeynet at work with anon ftp access last year to watch how and what crackers did to get control.
after 3 days, the box was exploited, rootkits installed and the anon ftp dir was filled with movies, games, etc....about 68GB worth of crap.
it is easy to see why it scares hosts.
but, on the otherside, none of my legit linux servers have ever been compromised.
it is about the admin, not the technology. set up correctly, and there shouldn't be any issue.
:)
- wrongtest0
'maybe the company is bankrupt, or they just landed a HUGE account, so they dont give two fucks about any of their other clients..? '
First news story on their site... 'Following an extensive tender process lasting almost a year, Imaginet is delighted to announce it has secured a place on the digital agency roster for the Department of Culture, Media and Sport (DCMS). '...
Hmm...
- derek20050
taken from their website...
Hosting
Make an impact with Imaginet’s hosting solutionsImaginet’s powerful, resilient and flexible hosting services, which are dedicated to our customers, will ensure your website makes the right impact on all your customers.
Whether you are a large organisation with an extensive site and complex requirements or a small business looking to host your first website, Imaginet has a solution to match.
lol
so they offer hosting as a solution, yet NO ftp access?
they shouldnt even offer this
- derek20050
24/7 support with our custom built servers at London’s Telehouse, the premier hosting location for the UK’s Internet services
maybe they have a contract with Telehouse where they cant give sub-contracted clients FTP access?
- wrongtest0
Thanks Sparker... Well if that's true then fair enough. As you can understand, it is hard for me to take what they're saying on face value.
Are you saying that it's simple though for an ISP to avoid the problems you saw when you set up that system that was exploited.
What I'm trying to get at is - are they being at all reasonable in saying setting up a secure FTP system is too expensive to make it worthwhile for us.
- derek20050
once you get the government as a client... and with that much work coming in, you are set.
hopefully the gov will pull out of that company after a month, causing the company to completly fall apart! muahaha
- derek20050
"setting up a secure FTP system is too expensive to make it worthwhile for you guys, because we dont actually give a fuck about you guys, since we just landed a 10 million dollar contract with the government."
- wrongtest0
Derek - they say to us they don't have FTP at all... It's all just CMS...
But, I keep thinking... If they make a change to a page, surely they FTP it to Telehouse... am I missing something?
- sparker0
they're still full of shit. :)
- wrongtest0
"setting up a secure FTP system is too expensive to make it worthwhile for you guys, because we dont actually give a fuck about you guys, since we just landed a 10 million dollar contract with the government."
The frustrating thing with this whole thing, is we're made to feel like the bad guys for wanting to access the site. It 'feels' like it's there's and we should apologise... They just make us feel pretty sad and despondent in general.
- derek20050
yea for SURE they have FTP...
they maybe cant give you FTP cause, it would be directly to the Telehouse server which houses ALL their clients work.. and they are too cheap/stupid to have seperate servers for each client. Therefore, they cannot give you access to the server, because it is essentially a folder, and they dont want you on there...
Their excuse is, "We dont have FTP"?
shut the fuck up. of course you have FTP. they want you to stick with CMS and charge you up the ass so you can use a product and service vs, JUST the service...
- wrongtest0
'they're still full of shit. :) '
Thanks Sparker...so they 'could' do it, if they wanted to...
Where have all the friendly companies gone?!
- waynepixel0
It sound like these peaple dont now what there doing.
Start asking question, if I was you.?
- waynepixel0
Ans ya. What sparker said.
- derek20050
i would talk to whoever makes the hosting/web decisions, (if not you) and look at switching hosts, and possibly hireing someone, (contract work) to impilment the site on the new servers, which would use FTP and your own little simple CMS, with updatible news sections with even txt files in flash and stuff....
its so dead easy to make FTP based CMS systems..
dynamic text, dynamic photos, dynamic content... then all you do is just upload jpegs and txt files to update the site..
:)
- wrongtest0
Derek - so they probably have us on different folders at Telehouse... Is this not normal practice then...
I guess if that's the case and that's the way everything's set up then that's that..
Is that a perfectly legit way of doing things. Is there no secure way of having multiple sites on the one server?
It for sure feels like they just want to make us constantly have CMS updates and be charged for it though...
- wrongtest0
Thanks guys for all the advice...
My question now is, like I say, if they do have multiple sites on 1 server at Telehouse, is there no inexpensive way of making that secure and allowing us FTP access to our site?
- wrongtest0
Thanks Derek for the advice on the CMS using FTP. I guess our main priority is just to get going with the page as we want it... It's all designed, built in CSS, tested on multiple browsers. If we had FTP I could just change that one page in a few minutes, and people could find stuff better.
- derek20050
how much are they charging for updates, cms upgrades, etc...
i just went through your whole site... and you could literally download the files, edit them in dreamweaver or something, then re-upload them to a new server... for example, Media Temple has shared servers for $7.95 US a month..
http://www.mediatemple.net/servi…
From a consultant standpoint here, I would really get out of the current situation.. its also costing your comapny time and money even stressing about it, and having to go to these crazy meetings where all you hear is "no".
thats my 2 cents...
- trevedda0
On the imaginet web site hosting section THEY offer you to the opportunity to use your own server - I would say FTP access is probably going to be involved in doing that.
I've had some experience if reluctance to allow FTP - especially when a CMS is involved since once you allow clients direct access to files they often do more than they should.
That said they could be inline for fixing the stuff you break - so they wouldn't be "out of pocket".
In my opinion you need to consider the customer service level of your experience. Are you not being treated well as a client? If not then you should tell them and try to get them to understand your position. If they still won't shift then you need to find a supplier who'll be good to work with.