Is my host being ridiculous?
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- wrongtest
Please could someone tell me if we're being taken for a ride.
Our corp website at my company is run using a Content Management System. There is 1 page that it would be simpler to access and change using FTP rather than adding a ridiculous amount of functionality to the CMS at cost to us.
The design company who built + host our site say they can't + won't give us FTP access to our own site cos apparently this would be a huge security threat as:
1. It could be used as a file storage system by abusers puting trash on our system.
2. A compromise could lead to people access our confidential info esp if the FTP server is run on a mail server or placed on an internal network.
3. Inherent vulnerabilities in the FTP server software can allow intruders to execute code with the priviliges of the running FTP server. This could mess things up.
I presumed it is easy and normal for an ISP to give you access to your own site.. I suspect they're trying to protect 'their' design from any changes by us the client.
Help!
- jevad0
absolute bollocks
- wrongtest0
Thanks Jevad... Are all 3 points nonsense then? I totally would have thought it's the simplest thing in the world for them to give us access.
What ISP doesn't do that?
They've given me stuff saying they would have to run 'a dedicated machine as an FTP server on a DMZ network segment while restricting access outside a tightly defined FTP directory structure. The cost implications of configuring a solution in this way mean it is not a viable option since few of our clients require it'...
So basically it seems it will cost the earth to be able to access one page and change it through FTP!
- sparker0
i'm gonna play the bullshit card, here.
they're fucks.
it takes 30 seconds to set up a jailed ftp server.
spend the money and use a real host. preferrably a dedicated server.
and, all external facing servers should be in a dmz. that is what it's there for. you don't put public servers in your lan behind a firewall...opening ports for nat is more of security risk for the host than something like proftpd or vsftpd.
- myobie0
ftp is a standard feature man, if you don't get it your being shafted
and who cares if you wanna back up files to your own site...
- ********0
they are trying to throw large techy words at you in hopes of confusing you into their submission.
that is complete crap what they are trying to do.
i'd tell them you are forwarding the emails to your legal friends, or there has to be some friggin b.s. watchdog out there you can turn these fuckers in to.
it's basically a combination between blackmail, extortion and straight up bullying for cash.
- sparker0
the best thing to do is call them and tell them you want your site archived and sent to you because you are moving to a more flexible hosting company.
dreamhost, mt, etc all provide better service. and, at reasonable prices.
- myobie0
man, dreamhost has good prices these days...
- wrongtest0
Thanks for all the replies so far... We've been going around in circles with this company for ages.
What you're all saying is shocking. This company are just totally lying to us. I always thought FTP was just like the simplest thing for a company that is an ISP, and they're acting like it's rocket science.
It's amazing... We pay them a load of money for hosting and they tell us they won't give us ftp access to our OWN site!!!
At the last meeting I was told that we couldn't have FTP access because 'we're not giving it to you'...
- wrongtest0
Sparker... I can see it would be far better to move host, but we're stuck with it at the moment. The software they've designed for the CMS has to be paid to be unlocked and so it's tricky to go to another company for that part of it...
It's amazing how nuts they're being about not giving 1 person access to their own site!
- _smk0
what's your site man? URL? we can make fun of it for you, and point out other things to shout at them about ;)
- wrongtest0
kOna... they really are giving us tonnes and tonnes of excuses about this thing. I would agree about the trying to be beaten into submission - that's my opinon.
To me it seems that what they're doing should be illegal at least. In essence they have our website under lock and key from us, the paying client...
- wrongtest0
kOna... they really are giving us tonnes and tonnes of excuses about this thing. I would agree about the trying to be beaten into submission - that's my opinon.
To me it seems that what they're doing should be illegal at least. In essence they have our website under lock and key from us, the paying client...
- wrongtest0
kOna... they really are giving us tonnes and tonnes of excuses about this thing. I would agree about the trying to be beaten into submission - that's my opinon.
To me it seems that what they're doing should be illegal at least. In essence they have our website under lock and key from us, the paying client...
- wrongtest0
kOna... they really are giving us tonnes and tonnes of excuses about this thing. I would agree about the trying to be beaten into submission - that's my opinon.
To me it seems that what they're doing should be illegal at least. In essence they have our website under lock and key from us, the paying client...
- wrongtest0
Ha...well that went wrong..
- _smk0
:)
you are now officially the ultra-n00b™ for that ;)
- ********0
who is the host?
what is your site?
can i mess with them?
please?!?
- spendogg0
n00b
- wrongtest0
The site is - http://www.accac.org.uk
The page we want access to is the homepage at http://www.accac.org.uk/index_en…
Just want to rip out the stuff below the picture and tagline and then have access to put whatever we want in that are below... Already designed the stuff to go there, fits in with the branding... It would just be so easy to have access to that page and be able to change that bit....
...instead of having a bunch of news items with dates from 2003 on them (we can't change the dates?!)
- rabattski0
what was that last thing you said wrongtest? didn't catch it.