apple sucks
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- 88 Responses
- euopean_hoopoe0
google sucks
- welove0
It might be your other wireless gadgets that fucks it upp e.g. wireless phone? My airport also jumps up n' down all the time... (for both PC & Mac laptops) going around in the house with a magnifying glass like Grissom.
- Jaline0
Some people don't care whether they have a PC or a MAC.
- rasko40
give us their names, and preferably, addresses.
- Fanco0
i've never had a problem with macs but always had problems with a pc.
some of my friends always have trouble with macs and none with PCs.
just use what works for you
- Fanco0
btw. for wireless routers to just lose connection suddenly for a few seconds. isn't normal? aren't they supposed to recycle every 24hour or so?
- mrdobolina0
It's Apple dude. Kinda like droppin the extra coin for super good weed. Same thing.
garett_west
(May 23 06, 14:42)You bought oregano man!!!!
- Fanco0
okay. let me explain a bit more this recycle thing. the internal clock of a router needs to reset every day. typically around midnight. normally its done in a millisecond. but since its wireless is distrups the coverage because it needs to regain the proper connection. on wired network, its done a lot faster.
some routers reset every day, some reset every certain ammount of bandwidth, and some use other methods i ignore.
- mbr0
Glad I caugh this thread...the technical support is the one area that is keeping me from a PowerBook. This about settles it.
While my Dell's ain't too pretty, the tech support is impeccable, any replacements show up with a tech guy to install in 24 hours, and I save a bundle.
Too bad, though. I'd love a good reason to buy a mac, even at more $$ I would pay for the looks/quality, but poor tech support is just not worth the risk.
- PonyBoy0
sorry to hear it dinky, but why anyone would pay double to triple for a wireless router is beyond my comprehension.
mrdobolina
(May 23 06, 14:33)
---
Enter response:hey Sluggo!!!... FULL-ON AGREEMENT!
- ********0
okay. let me explain a bit more this recycle thing. the internal clock of a router needs to reset every day. typically around midnight. normally its done in a millisecond. but since its wireless is distrups the coverage because it needs to regain the proper connection. on wired network, its done a lot faster.
some routers reset every day, some reset every certain ammount of bandwidth, and some use other methods i ignore.
Fanco
(May 23 06, 15:49)no dice fanco
this is a common problem with express. the guys at apple reseller told me.
also, internet resetting is different from hard stop and degradation.
what happens to mine is this.
the internet speed slowly dies down, while the signal is 100%. after unplugging and replugging makes it work
i have done deductive reasoning on this issue. i checked the modem. i check the cable / replaced them. i checked the computer.
- rafalski0
can't you buy applecare _after_ your unit breaks?
btw, I will be buying in the US and I don't think 'world class support' means 'worldwide support', so I probably should just forget about applecare..
- lvl_130
so you think apple is void of a piece of hardware failure? All the other 100000s out there that dont have your same problem are just anomalies? Come on....
same
(May 23 06, 14:53)yeah but rasko... i mean c'mon man. it's dinky! have you seen all the threads of his apple stuff going to shit?! he deserves and reserves the right to bitch about it.
lvl_13
(May 23 06, 14:30)
- lvl_130
oops change that name to same rather than rasko haha!
- mirrorball0
Start raising your voice and state your omplaint as soon as you see some dude buyin a 30" Cinema Display and maxed out G5 Quad
- ********0
my conversation with apple...
apple: so it sounds like its a software problem
me: really i dont think so, i installed the firm ware update, checked everything on everything
apple: i think firm ware installation was done wrong.
me: so you are telling me that i am such an idiot that i am unable to double click
apple: no i am not saying that. but let me know you
me: i can just tell you what the steps were.. download, double click, select the airport than install
apple: yes but you could of have done it wrong
me: so you ARE saying that i am an idiot who cant double click
apple: well, why dont you talk to techincal support, hold please
me: no i dont want to get trans..
*ring ring
tech apple: how can i help you
me: *explains problem
tech: sorry sir, i cant help with out an apple care, you are welcome to purchase indicent care at $60
me: this thing is worth 100
tech: sorry sir i cant give you any other advice than that
me: so you are telling me that i have to spend 60 to find out if this thing is software or hardware
tech: thats right. but feel free to take it to apple store
me: i cant, they wont take it until i talk to you guys
tech: than you need to purchase a 60 dollar call set up
me: so i cant get my warranty done with out purchasing that
tech: no i am not saying that but i cant give you any advice on what you should do until you purchase it
me: i have to pay 60 to so you guys help me with my warranty
tech: yes
me: can i get customer relations?
tech: sorry they are closed
me: i just talked to them
tech: no they are closed
me: but i just talk to them
tech: i am telling you they are closed
*hang up
* calls backapple: hellp customer relations
me: what time you close,?
apple: 8 pm
me: so why did the tech tell me you guys are closed
apple: sorry sir, i dont know
me: *explains the problem
apple: let me transfer you to tech
me: NO, listen, i dont want tech, i want you to help me with this.
apple: hmm i dont know how i could help when its a tech question
me: i just want to talk to someone who i can get my warranty service
apple: tech can help you, let me transfer you
me: NO, make me a case number so i can go to apple store
apple: you dont need a case number to talk to genius bar
me: no thats what apple store told me
apple: please go to this web site and make an apppoitnment to see the genius bar
me: NO, you call the store and speak to the manager
apple: ok i can do that for you
*pause
apple: well they still want you to make an appointment but i have talked to the manager and he is expecting you
me: thank you, you have been most helpful in past 2 days
apple: thank you for choosing apple
-----
apple store..
me: can i get the manager?
genius1: O yeah i will get him
10 min later
genius1: i cant find him but if you stick around, i will let him know
waits 20 min
me: can i see the manager?
genius2: o let me get him for you
me: ok
waits 10 min
me: excuse me did you find the manager?
genius2: o sorry i forgot about that
waits 10 mins
genius2: sorry what were you looking for?
me: THE MANAGER
genius2: he is not around but i will let him know you are here
waits 10 mins
me: where is the manager
genius2: O right, sorry i been too busy, what was your name again?
waits 10 mins
genius2: the manager will be right with you
me: ok
waits 5 mins
manager: ok hi there my name is troy so whats wrong with your express? anyways so yeah you know i never heard of anything like that happening before, wel than my friend todd his was broken but i got him to exchange it here cause thats waht we do, if somethig is wrong we make it exchange. any problem with you have let us know and we will take care of it. apple is about quality and we stand by it. like yeah, so i talked to that customer relations, whats his name, whats his name, yes that guy, and yes he told me all the problems you had and i am so sorry to hear that so listen tell me whats going on and we can fix it.
me: i am not happy with apple, well the problem is..
manager: well listen here is your new express, thank you buy, thanks for chooseing apple.
*walks away
- ********0
rafiski
trust me, if you gonna go apple, BUY THE DAMN APPLE CARE
your HD will die after one year.
your CD rom will die after 3 monthsrest of the shit will fry after warranty runs out
- rafalski0
Dinky, dealing with Irish broadband providers tech support I have learnt one thing:
Always ask them their names. Have them repeat and spell. Telling them the conversation is being recorded won't hurt either. They must feel a personal threat in order to start to care.
- Jaline0
that sucks Dinky :(
- ********0
o jebus raflski
for past 2 days, i have 13 names
made 12 complaints
so far nothing has been done