Apple Care
- Started
- Last post
- 19 Responses
- Atkinson
Is this just me or... When ever I call Apple Care I get the impression that I'm talking to a guy that's half way through a film or playstation game. They're always polite and helpful and get things sorted but there's always a feeling that they're doing this in their spare time whilst doing another job! I'm not having a moan because they do help, it's just a weird almost too laid back thing! Maybe I'm just being over-British?!
- MrD0
they
are
high
- Mimio0
They're watching HBO.
- Llyod0
jeez, how often do you have to call apple care?
- 5timuli0
I'd rather have someone half-arsed than an Indian guy running through his 20 minute sales pitch who can't understand the word "no".
- Atkinson0
haha indeed. I've only called them 4 times, but each time I feel like they are inbetween hits on their bong / eating / on the toilet / playstation / dvd / asleep / waiting for a train / dead / all of the above.
- 5timuli0
It's because as they're speaking to you, they're skimming the Apple user manuals for a fix to your problem. None of the people know what they're doing.
- 5timuli0
It's just a big glorified call-centre with an Apple logo.
- Llyod0
4 times? what problems? I've called microsoft tech support twice in 9 years.
- Atkinson0
well I'm a recent convert so still get stuck with what are probably stupid things. Not waking from sleep and having to re-start. White screen at start up. Not recognising external drive. Maybe a faulty mac but I think probably just me!
- Llyod0
that sucks
- Atkinson0
hmm, I'm sure all is ok though, we'll see!
- Llyod0
fuck if you're going to pay a shit load for a computer it should work
- Atkinson0
yeah too true! One more thing and I'll tell them to swap it!
- mirrorball0
Its cause they don't have much work to do in the first place.
- Atkinson0
yeah I thought that. I think they sit in a big white dome and meditate. Or was that a big black glossy dome?!
- ribit0
the big difference with Applecare is they give full support for software and hardware and how to use it...(not just if its broken)
..meaning you can call them and ask them which button to push to make a movie or something... of course it it would help if they were really good at it... I've got some excellent diagnostics help from Applecare in the past (where they escalated an unusual query up to the development team level), but also some not so good service...
- AndyRoss0
I'd rather have someone half-arsed than an Indian guy running through his 20 minute sales pitch who can't understand the word "no".
5timuli
(Aug 25 07, 09:16)No kidding!
That Indian-guy/-gal talking a million miles-a-second trying to sell me a fucking raygun/sattelite dish/string-theory-tunnel to beneath-the-valley-of-the-Ultrav... is the kind of shit that can make a fellow pretty churlish-like, right?
How you say? Bangolore smartass fuckwad?
cheers,
- hhsix0
dunno if anyone has seen this but that indian guy you talk of!....
LOL
- Jaline0
I find all the answers I need online. I called Apple Care twice when they delivered a laptop to me that wasn't upgraded like I had asked. They just transferred me to sales or whatever, and the woman on the other end immediately gave me the money I had spent for the upgrade back, plus any shipping costs. Just like what any good company would do.
Most of them are excessively nice and helpful.