media temple
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- jhensley2
ok, i know this is a touchy subject, as media temple is probably one of the most popular hosting companies around, if not THE MOST POPULAR. But I feel that I need to express what is happining with me, so that other people may make a fair, non-biased opinion when choosing their host. I subscribed to Media Temple about 4 months ago, to host an e-card site that I was starting up as a project for school. After completing the assignment, I realized that the hosting was way too expensive for my budget, quality does have its prices I guess. Anyways, I mailed in their service cancellation request form, and that was it. Since I paid in 3 month increments, and still had a month of paid hosting left, I figured that was it and did nothing more. Approximately 2 weeks ago though, I realized that Media Temple had charged my card the hosting charges for the next 3 months, no big deal I thought... I'll just call and have it removed. So I called. After being on hold for quite some time, a friendly man answered the phone, and asked how I could help. I explained my situation, and was told that he would look for my cancellation, and have my account cancelled that day, and money credited back that afternoon, and if he needed anything he would call. So delighted with the results, I said thanks and hung up. Two days passed, still nothing, no word, no refund. So I call back, same thing, except different person, this time... No problem sir, I have cancelled your account, and you should be recieving a credit within 48 business hours. So once again, happy, thanks, goodbye. 3 business days later... NOTHING... once again I call, and explain, they say another 48 hours, but now my account has actually been cancelled and a request has been made to accounting, however this was a week ago, and am still not recieving my credit. I will finish with this, if you are looking for high power, reliable hosting, Media Temple is amazing, they by far superceed the competition... BUT... all this apparently comes with a price. One big factor for me is customer service, and I do not appreciate being lied to, or brushed off. After reading my story, I do not want you to think I was unhappy with my hosting service, as it was amazing, but i am quite disappointed with the troubles i am experiencing now.
If anyone from MT reads this, please solve this issue as soon as possible, so i may return to loving your great host, and not be reluctant to use you again in the future.
later,
jonathan
- mitsu0
you know what would really take some kahunas? for media temple to take THAT testimonial and put it on thier site...
thanks for the heads up... it's always bothered me how companies treat their clients after they've made the all-important initial sale.
- joyride0
One of the biggest rules of business: Don't fuck with peoples money.
- unknown0
man just call up your credit card company and told them you've called up MT a bunch of times to cancel, and they are still charging you. that'll take care of it really quick, cause now it's an unauthorized charge since you've called in three times or so to cancel it.
- jg_20
that works. youll get the money back.
- openmind0
It's all hype. Media temple have a fast connection but their customer service sucks.
I had an account with them last year and got rid of it after the poor customer and technical support I recieved.
They haven't upgraded their versions of phpMyAdmin and MySQL for ages. They also don't support the xslt extension for php nor do they allow you to enable other extensions in php from your control panel.
Hopefully they will fix the above mentioned probs soon.
- gun0
word.
- mummer_10
ha. same thing happened to me, only i was JUST STARTING UP my company, paying for dozens of different services, etc....had to cut costs somewhere. called MT to cancel a day or two after they put the quarterly fee on my card, they said no problem. i kept calling, getting refund notices via email...but no refund! took a few months, and i REALLY needed that money, it actually caused checks to bounce right & left. since my bank (wells fargo) hates my guts due to several thousands in overdraft charges i've incurred over the years, they just thought my story was BS and told me to F off (actually they told me to get a letter from MT, explaining that it was their fault, and send the letter in to Wells Fargo corporate office on MT letterhead, which I actually asked MT for and never received).
oh well. water under the bridge, i've got plenty of cash now. but yeah, that was kinda lame, i thought.
m
- unknown0
Sorry but why would you choose a hosting company based on their popularity [little logo]??
- mitsu0
because other designers 'love mt'. it's kind of been a trend like the 45 degree arrows and stretched pixels...
cows following the other cows all looking for grass to chew on..
- ptrdo0
[But I feel that I need to express what is happining with me,]
Same thing happened to me once ... but with AOL.
yikes.
- Centigrade0
Resurrecting this thread.
I'm currently on MT...
but it's gone to the dogs lately and gotten very $$$$$$$$$Any recommendations for reasonable hosting with the following:
Unlimited Websites
Email (without storage limits)
Easy to use (no messing about in a complicated cPanel)- Oh and nothing I host needs super fast response times. Just basic everyday hosting for brochure style sites.Centigrade
- AWS?hotroddy
- Opal********
- Complicated cPanel?! Lol. Wow.shapesalad
- I really like DreamHostoey_oey
- cPanel complicated LOL. I know... I know... I just got used to NOT using it on Grid hosting with MTCentigrade
- Web hosting has become more specialized. Most of my recommendations these days don't provide email service.nocomply
- That being said, for what you're looking for I'd check out https://www.sitegrou…nocomply
- siteground no.
lots of people have no idea about plesk, while cpanel stayed this oldschool difficult to operate stuff plesk grew to a nice and easy******** - hosting management system, with a lot of support to new things. damn like i remember when everybody was learning docker we just pulled in the images to********
- quickly set-up wordpress sites for whatever reason we needed that for a client.********
- dreamhost, digitalocean, ionos are ok.
and fuck godaddy.******** - https://www.thehosti…shapesalad
- ^ never had an issue with them, got a great deal on their 'Ultimate' package. Cpanel is simple, you mostly don't need it, just use a FTP app. mac mail for emailshapesalad
- I left (mt) years ago for SiteGround, been pretty happy with itYakuZoku
- cheaper & fasterYakuZoku
- Blue Host has worked well for me for over 10 years...unlimited everything for under $8 month. www.bluehost.com/pri…...utopian
- https://www.bluehost…utopian
- digitaloceanzaq
- Thanks all. These are good suggestions ... gonna dig in and see who has the best dealzzzzzzzzz.Centigrade
- https://www.namechea… I was a little iffy at first when I got the Black Friday deal, but it worked out well. solid service.dbloc
- you should have left (mt) a long time ago. It's not what it used to be back in the day.dbloc
- i've used siteground & bluehost for clients. no to both. dreamhost works well as an mt replacement. namecheap for domains only. AWS is not for the casual user.imbecile
- cPanel is for newbies. Choose the one with the lowest latency from your region with a targeted audience in mind.isaca
- Moved all the stuff I had on mt to bluehost. Comparable service (shit) compatible downtime (shit) but 24/7 chat support and about 1/10 the price (not as shit)kingsteven
- No idea how mt are still in business. Mine got hacked and Google informed me of sus activity, i had moved host by the time mt support replied 18h laterkingsteven
- lol********
- dbloc3
GoDaddy is killing off the Media Temple brand. What took so long? They went to shit long ago.
https://www2.mediatemple.net/e/2…- I just got an email from them too even though im not with them anymoreYakuZoku
- ^ samekingsteven
- Where you all switching too? Or you going to see how this migration works? would switch, but no clue on that side (web) anymore.hydro74
- I switched to SiteGround i like them cuz its blazing fastYakuZoku
- Based on client sites I work on I can say that MT's backend already began switching to GoDaddy's hosting control panel, etc. over a month ago!evilpeacock
- Hmmm. The SiteGround logo rubs me the wrong way like the GoDaddy logo.evilpeacock
- Ah, those giddy days being based in Northern England and hosting my sites in... California.Nairn
- [mt] club officially disbanded emailimbecile
