Client of the Day
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- oey_oey0
what do you say to a client that sends you all the logos of the institutions that sponsor a cultural event inside a word document?
this is not the first time this happens to me, but in this case client as a formation as a graphic designer.
am i missing something?
is this actually a way to send files?- the quality is okay but I have to select, save, name, decide which size and format on every logo.oey_oey
- this is a trend right?oey_oey
- You can attempt to extract the logos and drive yourself nuts (don't do this)... you can attempt to explain to the client why the DOC is unacceptable...PonyBoy
- ... (I usually don't choose this option either as I just usually get dead air on the other end of the phone or a 'huh?' face in person)...PonyBoy
- ... that being said I'd advise you go find the logos on the web yourself (most stuff is out there if you search for pdfs etc)... takes a couple extra hours...PonyBoy
- ... rather than waiting days hoping your client can provide what you needPonyBoy
- your second comment...exactly what happens to me, every time.oey_oey
- and you know what, it's always people that work doing also office work ads in a fucking office.oey_oey
- everytime!!!oey_oey
- I need a link where this is explained. can't find one.oey_oey
- Pony is right. Go fund the logos yourself. I know I’m months late to this but it stands.monospaced
- canoe0
I feel so bad for my client. She's made so many bad decisions before we engaged that it's financially catching up to her.
Last week I put in some free time because I care. But, she still hasn't updated the copy on amazon. The current copy is so bad, like scatter brained bad with a mix of english-is-not-my-first-language... She's had the update for almost a week, I have to wonder, is she making another bad decision?
On my FB page I had a link, I just deleted it. I designed a new site, she can't put it up. So she has a bunk website, and crappy amazon profiles, but genuinely acceptable products. My next step is to sell them face-to-face at gourmet food shops... but with nothing other than me and an order sheet. I don't feel comfortable with any digital asset.
I have to tell her the truth, that's what she is paying me for anyways. Dang I feel bad.
- Put a deck together with a timeline for all these outstanding tasks and manage her.. in two weeks she will have caught upSlashPeckham
- I feel like I should take more control...canoe
- ..and look where that’s gotten you..SlashPeckham
- renderedred3
i have a meeting in the evening with a client i recently "fired" for being an asshole. rock'n'roll i see on the horizon :)
- Nairn1
Not particularly interesting thing ahead:
Handed over a job to a new client today. Just met him yesterday after he turned up to the studio unannounced. Not a big fan of that. Nice enough guy, but he's not very good at explaining himself. Yesterday he wanted 'a thing' and showed me a representative piece of material, that was about 1mm thick. So, that's in mind. He asks for 1.5mm thick, so I have that too in mind. We end up going with a cheaper material that is 2mm thick.
Beyond mixing up dimensions in emails and not explaining how he wanted me to interpret his design, and with my sadly not being psychic, it took about three rounds yesterday to finally get around to what he wanted. All good, I deal with a lot of inexperienced clients, so it's a learning experience for us both.
Hand over the job today, and he's impressed, but surprised at how thin it is. It's cheap, thin material, as specified, so it warps when you bend it, as he bends it in hand. For the purposes he needs though, this is actually better, but whatever. He's visibly perturbed. "I thought it'd be thicker?". "It is thicker - it's 2mm, rather than the 1.5mm you originally specified". He realises that he's holding the two copies he asked for, so what he feels in hand is actually even thinner than what he expected. "I thought I asked for 2mm?". "Yes.. you did?".
Again, he's happy with how it's come out, and so we discuss ways of beefing it up for installation, but he's still perplexed.
He lifts up a thumb and describes a line with another finger at about its knuckle.
"How big is this, 2mm?"
"umm.. no - that looks about 35mm".
Right. I getcha. He meant centimetres. All this time.
For what he needs, thinner is better, but damnit, how do you get to our sort of age and make that kind of a mistake? Repeatedly? Again, nice bloke, and it's all good, but jeez.
Oh, and to top it off - as I say, I don't much like random walk-ins to the studio here, but a friend called from outside to say this guy was outside looking for me (we have a large construction project in the building at the moment - everything's a mess) - not much more info than that. When I meet this guy, as far as I'm aware, he's a vague acquaintance of my friend, so treat him as such. The job is for a thing my friend is peripherally involved in and it's the sort of thing he'd recommend me for, so it made sense. It's only after I do the job and charge mates rates for it that I learn that it was just some weird coincidence and my friend had no clue who he was. flol. Aaanyway.
- fuck that was long, sorry.
really not worth it.Nairn - I stopped at, hand jobGnash
- forgive me but "1, 1.5, 2 then 35 a day later - sounds like right DOGE character" ILL BE HERE ALL WEEKkingsteven
- fuck that was long, sorry.
- zaq4
- OBBTKN1
- < Notes from the client, if Leonardo was working in the creative space today:OBBTKN
- Via: https://twitter.com/…OBBTKN
- So true. So very true.shapesalad
- Might have to used that in my email signature.shapesalad
- Funny. More smile > PS Neural filters, gives real weirdo smiles. Fireworks + sunset made me lol.SimonFFM
- Fuck you, Cassie!Gnash
- lol fucking Cassie from IT_niko
- Nairn0
I did a tiny wee job for my immediate neighbours, who work on a lot of good stuff (very smart girls), yesterday.
They want me to charge 4x what I was intending to - it's not a lot of money, but for what I did, it's waaay too much.
"We're paying you for your brain, Nairn".
"You can have it on a platter - the fucker causes me way too many problems".Not going to lie - the extra money will come in handy. I don't know what's happened, but the last week has been incredibly quiet, and I'm a mite concerned about the next weeks as I've only got one big-ish job lined up. The opposite of what I was expecting - I figured the positive vibes coming from vaccination rates would encourage hope and expenditure from clients, but.. huh. Not immediately apparent here.
- Maybe word got out that you're charging 4x too muchnb
- I'm just kiddingnb
- Discuss a retainer, quickgrafician
- Wait, did you ever give them a price?omahadesigns
- Nope. Regular client. They ask me to do something, I do it and charge what I think it should cost. Or, in this case, four times that.Nairn
- Sellies2
CLIENT:
Can we add a QR Code to the end frame of the TVCCREATIVE:
Why on earth do you want to do that.CLIENT:
We saw someone else do it. I think it's a great idea.CREATIVE:
Really!?!?CLIENT:
Oh and can you also add them to the Digital banners.- QR code creation: $5000
QR code TV integration: $2500
Still want it?zarkonite - Fantastic idea! Do it!grafician
- < had the same thing with digi banners and QR codes a few years ago. "Let me get this straight, you want people to scan the web banner on their computer with...thumb_screws
- ...their phone to take them to the website on their mobile device instead of clicking through"?
Yes
"Ok so what happens if the banner gets served up...thumb_screws - ...on their device, do they need a another phone to scan that QR code on their phone?"
Don't be silly.thumb_screws - It does my head in sometimes.Sellies
- I'm just trying to imagine the viewer who waits for the ad what has a max. 3 sec window for a QR code.sted
- @thumb_screws hehh so what if the client wants to skip the landing page, but u have to get people an app installed on their phone?sted
- That would rupture the space time continuum.thumb_screws
- QR code creation: $5000
- imbecile3
- welcome to realityoey_oey
- NOPE some designers are just difficult to work with - take everything personally, and don't listen to the client or follow brand guidelines.Projectile
- "often"imbecile
- imbecile3
A good client story...
One of my clients has me on what is essentially a retainer. It is a flat bi-weekly salary for me to work from home as I see fit. If works exceeds our mutual expectation, I simply charge more hours. I have had to do this once in the last seven months.
I manage two sites for them. One being built from the ground up only visible to our small team. Another being replaced by a site I am developing for them. I was hired for both before Covid-19, which has severely impacted their focus, yet I still get my check.
The best part of this story, is even while we sit and all do significantly less, occasionally I do get a request for something either front end or a mock up for later development. This all fits perfectly within our agreement. However, I then see an addition of hours to my check that I did not request. This has now happened numerous times.
Essentially, lately I kind of feel like I get paid for simply being employed by them, then they pay me additionally to do actual work.
Thank you very much, I can't wait to actually do some real development for your companies once things (hopefully) open back up.
- forgot to add, paychecks are mailed. they show up sooner than i expect. i thought there was one next week, it showed up today w/ extra hours. hence the post.imbecile
- "Designer messes up the Client of the Day thread by posting a positive story"grafician
- But good story! Thanks for sharing, do try to keep them happy, these kind of clients are very rare these days.grafician
- lol graficiancherub
- canoe0
Automotive aftermarket client is getting ready to develop apparel.
The agency shows me some comps. I respond with: has the client signed off on using the logo in place of the union on the American flag.
Their response: Yes! And who is going to stop it! The flag police? We are not in Portland!!!!!!
My response: You’re right, we’re not in Portland. But, we’re still in the United States:
- The flag should never have placed upon it, nor on any part of it, nor attached to it any mark, insignia, letter, word, figure, design, picture, or drawing of any nature.
- The flag should never be used as a receptacle for receiving, holding, carrying, or delivering anything.
- The flag should never be used for advertising purposes in any manner whatsoever. It should not be embroidered on such articles as cushions or handkerchiefs and the like, printed or otherwise impressed on paper napkins or boxes or anything that is designed for temporary use and discard. Advertising signs should not be fastened to a staff or halyard from which the flag is flown.
Their response: Ok. Then stay away from the flag idea.
We still haven't heard from the flag police stationed in Portland.
- it was only recently that i discovered the stars and stripes must never touch the groundhans_glib
- Flags represent and mean so much, yet are just bits of fabric. Funny creatures are humans...shapesalad
- Are you a graphic designer shapesalad?canoe
- Yes. So i know all about symbolism and connotations. One has read Judith Williams decoding advertising. End of day, human creatures are an odd bunch.shapesalad
- Sounds like a good read.canoe
- Flag code is suggestion, not law. So much apparel shouldn’t exist. Good on your for caring though.imbecile
- *youimbecile
- oey_oey1
Client likes my style and hires me for what I do.
Client wants a map for an event that will be used as the background of the website (this event will happen online due pandemic) with no symbols like coffee cups or symbols that represent the event taking place and the different lectures.
The same design should be used in a flyer and in a book cover.
The proposal I did stylized map with abstract and minimal elements that represent water, ground, grass, ramps, stairs, roads, etc...
The colors I chose were magenta, pink, yellow, light blue and white over a dark blue.Client replies asking for me to use more elements that have something to do with the event and the lectures instead of the ones I used.
I first say okay...but then I think will it still look like a map though it's an abstract map? That's not what you asked for and that's not what I've been working the last two weeks, the deadline is in 5 days.
Now it seems that client moved from initial idea to 9 illustrations that reflect the lectures and it doesn't matter that it does like a map.
Then other person in the clients department writes that bold sans serif typeface over dark blue looks like Nivea, specially if I use a white rectangle around the text then it's totally Nivea.
And since I used that setting for the Twitter feed part of the map this persons tells that Twitter has to be more creamy.
I forgot to mention that I use a a box with a white outline or dark blue depends of the backgrounds color around the name of the lecture.
To be honest that with the Nivea pissed me off a bit...
Okay, I have to sort it out now and I replaced the dark blue with purple but this fucks up all the color palette that the client initially agreed to.
Then one of the clients tells me that a white bold sans serif over dark blue is already used by Nivea so I have to come up with something different and maybe I don't realize of these rules because I'm too artsy.
They also said that they could accept part of the design for the website's background and flyer but I would need to come up with something more into the theme of the event for the book cover.
I didn't use Metro Typeface but Renner* and the shade of blue is lighter than Nivea.
Now I have 5 days to work it out...
I know I will but the last two days were very frustrating cause instead of working on some sort of constructive feedback related to what was asked I'm trying to keep most of the original design and keep my style and somehow find a way to meet the client's demands and that depressed me a bit.
Sorry, I just had to vent...didn't do client design work in a long time...and frustrated that one person who decides over the overall design has a awesome visual culture.
Now back to work...
- Projectile3
Clients reached a whole new level of stupid a few days ago.
Video guy in our team makes a video. Adds a soundtrack, and of course times every cut in the entire video to said soundtrack.
Client 1: Awesome! I love this song, it's XXX by the Killers.
Client 2: Ooh the Killers? that sounds a bit ominous! Maybe we shouldn't use a band with such a scary name! Can you please use another song? k thx
Not the lyrics of the song. Not the song name. The name of the fucking band, which isn't credited, so only those who know the song well will know.
Jesus
Hannibal
Christ
- maybe run the track by the client first before doing the end (and make sure client runs it by their stakeholders).shapesalad
- Did a TV commercial once, we spent 1 day filming, a few days editing, about 3 weeks to choose the "right mood music"...grafician
- It's like dealing with children. Explain the entire process slowly, twice, before starting. Then reiterate why such changes will be billed when requested.monoboy
- They all think changes are trivial.monoboy
- I once went through 36 drafts of a single document once. Reluctantly, but happy in the knowledge that each draft was paid for.monoboy
- You cut an entire video to a single track only without client approval or presenting options?zarkonite
- Could it have been avoided by getting pre-approval on the song / a rough cut, etc?mantrakid
- I struggle with the same things, too. There’s no way you can educate or convince a client. You just need to breathe in and accept it.SimonFFM
- Aghh! I feel you, bromaquito
- BusterBoy6
Some clients are just using the coronavirus thing as an excuse not to pay their bills and it's really starting to shit me. I have a few clients on monthly retainer...and virtually all have stopped paying. They're too freaking stupid to notice that I can monitor their web sales...and the industry they are all in...they are all selling a shitload of product.
May be time to lawyer up.
- +1 the only way to mitigate prolonged recession is for those who can afford it to carry on paying contractors, subscriptions etc etc.Fax_Benson
- if those with the money pull up the drawbridge we're fucked.Fax_Benson
- Same here. I had one client that was two months overdue on an invoice that stopped responding to emails and calls.monoboy
- A college buddy of mine ran a decent sized agency, doing good work. When his kid got seriously ill, a handful dumped him whilst he was taking time away.monoboy
- Doesn't matter if you're providing a good service that makes your clients money. There are no loyalty or morals out there.monoboy
- #loyaltiesmonoboy
- Yup, lawyer time. All sorts of cunts are going to try and weasel their way out of having to pay during this time. Don't let them.Continuity
- Cunts. and lol @ 'They're too freaking stupid to notice that I can monitor their web sales'.Nairn
- Clients, companies and governments*Maaku
- MrT0
A client just sent me these as reference for some TV titles.
"The look and feel I'm after."
I'm sending flowers.
- MrT0
"We have the ability to change and maintain effectiveness in a changing environment and embrace new ideas openly, willingly and timely."
I'm making a strategy video and this is one of five key messages.
Putting aside the general and generic shiteness of it all, I questioned whether or not this was correct use of 'timely'. It's supposedly been through the entire company but no-one has an issue with it.
Am I going mad?
- It's an awkward sentence to parse no matter what.evilpeacock
- I've had work like that too, where the copy on-screen were so convoluted there was little I could do with motion to make it any better. Good luck!evilpeacock
- sounds right... like they're saying they're *quick* to embrace change... (yes, they're willing and open to change AND quick to jump on that change)PonyBoy
- ... and yeah - the line is clunky... quite awkward as evilpeacock statedPonyBoy
- Cheers. But shouldn't it finish ‘in a timely fashion’ or similar?MrT
- and why do I care. It’s Monday.MrT
- Yeah... I think you're right. Dropping 'timely' at the end of the sentence is fine but usually holds the feeling / meaning of 'good timing' or 'well-timed'.PonyBoy
- Example: "Even though I love my neighbor and their 'rubber things' club sounds fascinating, the arrival of my Mother-in-law couldn't have been more timely."PonyBoy
- Whereas I think they're trying to say that they're actually quick to action—meaning they move in a 'timely fashion' (as you noted). So yeah... fuck mondays.PonyBoy
- Thanks and FLOL at your example!MrT
- sted15
- > http://yukoart.com/c…sted
- Well said, Yuko.PonyBoy
- Gary vaynerchuck is pissed right nowHayoth
- Godzilla piece in his portfolio. He's okay in my book : )dopepope
- she :)sted
- they :)fooler
- hmm so many of these anymore. fake ads. jsut not so clever.deathboy
- ^ how you know this is fake?pango
- how does anyone know anything anymore?!deathboy
- I think this is real as they did not take the time to fix small typos.eryx
- my reason to think it is the way its shared as an image without any source. this anon source is far to easily manipulated.deathboy
- Re-educating clients never works. Waste of time to write this stuff.SimonFFM
- why does someone want to log their response to an anon source? Clearly for self interest. I can create one of these daily on any craigslist post.deathboy
- for real why not publish the person and if sold as viral meme let them contest causes and reason. one sided vs anon is pretty fake as fuckdeathboy
- ill stick with my intuition over anything else. its served me pretty fuckin welldeathboy
- nahhh deathboy is a not real. hes a bot.pango
- He just need to voice itlessfloor
- @deathboy I never shared fake stuff here.
Yuko was asked to share this public so it's on her artist facebook profile now.sted - Get involved in the discussion over here Deathboy. https://www.instagra…PhanLo
- nahhh even then deathboy will say it's an elaborate performance to advance one self.
and quote benn "STAGED!"pango - he only believes in his feeling.pango
- omg deathboy go away already and stop poisoning this sitemonospaced
- And anyone who bases their beliefs on intuition alone is a fucking idiot.monospaced
- "how does anyone know anything anymore?!" - deathboygarbage
- Just because everything confuses you doesn't mean it confuses everyone. Maybe you're just dumb.garbage
- It's a letter about not working for exposure. It's a standard thing in this industry ffs. Either talk about that or fuck off already.monospaced
- no thanks phan. big fish stories not my thing. neither is social media. anyways its single sided hearsay and quite pointlessdeathboy
- but some basic questions my intuition sees is how this ask come by? Who are they? How and what was asked?deathboy
- you see this drivel content on petapixel all the time. and every article tries to show the work and get picked up and it is sooo formatted and lamedeathboy
- and more than most the work is meh. and Mono working for exposure is fine. If you have solid work it can pay offdeathboy
- worked for me. I still pick work for free or cheap just for exposure or for self interest in I really want to see my work in a big exposure project.deathboy
- but I also like the work, and not every project is my thing so I choose what I value. Now I know I've pissed off others for doing it. The whole union scab arguedeathboy
- ments of price controls to prevent competition and differences forms of value. Yea I don't see anything poisonous. Perhaps a bit healthy.deathboy
- why do you care? its not real! we're not real! how can you tell if anything is real?pango
- "No healthy"garbage
- If you work for free or exposure you are the lowest form of bottom scum of a hit designers and you are ruining the industry. Fuck off already. You fucking suck.monospaced
- But that also explains what a sorry sad pathetic naive ignorant fuck your are.monospaced
- Clearly this confuses you. That’s why everyone thinks you’re a fucking retard. Your shit writing and inability to stay on topic doesn’t help.monospaced
- haha mono u clearly have YOUR world view and ignorant of others. and pango dont forget who said reality is merely an illusion albeit a persistent onedeathboy
- what is real is largely objective from a point of reference. if something happens but no one believes it did it happen? depends on the referencedeathboy
- or is that subjective?... again reference. and mono "I drink your milkshake" and ppl are happy. what makes u think that isnt gooddeathboy
- it lowers cost for better design all around. after all it is a basic commodity which through globalization opens a ton of opportunity depressing prices in highedeathboy
- r cost economies. which is in fact a market redistribution of wealth based on value and trade. unless we tariff it. but it is quite progressive thinking anddeathboy
- with all your talk of such issues im surprised, well not really.. but hoped you see some your hypocrisydeathboy
- and mono if you like what you do. do it. all paid jobs absorb and degrade the mind. make you terms and enjoy it. if superbowl cam and said free work, and i haddeathboy
- the time outside paid gigs. say sure my vision no changes. im selfish as hell and no money to me matters in seeing my work on such a large stagedeathboy
- but... if you don't really like your work i could totally seeing chasing pay days. why not you don't care to see to really see itdeathboy
- different strokes for different folks. hardly is one any absolute answer. so grow up a bit. and grow a hemingway BS detectordeathboy
- "haha detector"garbage
- holy shit my illusion is quoting Einstein and totally out of context.pango
- dear my illusion. how can you tell if Einstein said that out of genuine place instead of to promote one self? and was Einstein real?
how can you tell?!? O_Opango - you can use reason pango. but you cant always expect others to know what you know and see things from your perspective :) such is the worlddeathboy
- nahhh you shouldnt trust other people. they're not real as well. they're all just in your head.pango
- lol pango stop, you're going to trigger an incoherent Walmart shooting.garbage
- i dont trust most ppl pango :) you clearly dont trust me. what is the difference right. back to the point of what to trust.... and to the point i still call BSdeathboy
- cant prove it and you cant not prove it. you shrug with your belief based on your ability to perceive reality. not really a big dealdeathboy
- and if my base instinct is proven wrong its like meh. so inconsequential to my life. you do agree you cant prove it right?deathboy
- i guess my thing is is this hook set in people. shit is pushed out and you say yay or nay as caeser standards. but do ppl actually feel theyre right?deathboy
- its not just a cup trick, its in the middle and move on? its up there with sport team A is the best vs sport team B for me.deathboy
- oh and ha i never even heard of the nationals baseball team until trump elevated them. astros yea big nolan ran fan as a kiddeathboy
- politics and sports hahadeathboy
- gees, another multi notes reply from deathboy... there is a difference between not trusting people and not trusting illusion. i thinking reading all these vaguepango
- philosophy quotes has got you all confused. i actually trust most people or give em the benefit of the doubt till they give me a reason not to trust them.pango
- if everyone go by your random statement or quotes, they never really face facts or reality. they cherry pick whatever benefits them and call it fact then callspango
- everything else fake.
wow... that sounds awfully familiar to the current political climate in the states.... who would have thought....pango - by that analysis... i think its a safe bet you voted for trump.pango
- haha no pango ididnt. i actually stated on multiple occasions here to ignore him becuase if u take the bait he wins,deathboy
- but you get the cherry pick now. wether you beleive it or not. its the way the world works. few are outside it.deathboy
- thin k abut it this way which side has hardest probelm with dealing with a trump reality they didnt predict?deathboy
- ad i never voted until last election. getting old and thinking "my vote" counts. i voted johnsonsdeathboy
- no chance in hell in hell but wanted him to have a vote record. becuase the best ideas are not going to come from established partiesdeathboy
- our whole idea of party is full of shit voting fodder. hardly is any rep different than a dem in office.deathboy
- dude i could go on for hours about disfunctional systems and its human cohorts . but what is the point if the people dont get it?deathboy
- do i force them in a china way. Or just shrug make comments on obscure blog and make the best of the situation?deathboy
- ya. no. ignoring the facts doesn't make it fake. im sorry that you have strayed away from reality. or feel that's the only way to get by.pango
- @Sted, do you know Yuko?
Omg... her works are AMAZING!
So so talented! :)Fabricio
- OBBTKN0
Client promised the translations of a big site for this monday, it will be live by end of the year, the translator apologizes and says he'll start translating this same monday, he didn't have it in his planning...
TODAY I received a message of the client, with the translations attached, and asking why I didn't started translating yet.
No comment
- Fax_Benson1
When we click on a client image and go through to their instagram, there's no link to get back to our site. Can you update functionality?
Of instagram? Yeah, I'll give them a call now, see what they say...
- don't we use target="_new" on external links to open it in a new window and keep site open?uan
- well yeah, but they were asking for a link to their site on 24 actual instagram profile pages.Fax_Benson
- pretty sure at this point saying LINK IN BIO in each post descrip is only way to point to a single, clickable link in profileprophetone
- ...just ask each of their clients to provide your client's link in each of their profile pages on Instagram. boom, done.prophetone
