Client of the Day
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- OBBTKN1
Working on a town aerial view illu, and the client said something like... "no, it's wrong, the church is in right side of the road, not left side..."
i am using Google Earth + Google Maps for reference and i've been a ton of times on this town, i know where the road is!!
- #alternative_factsArchitectofFate
- rotate your view by 180°, or alternatively rotate the client by 180°uan
- Tell the client it's a special church on a gimbal that always faces you whatever side of the road you are driving on.face_melter
- Satanic anti-church?detritus
- face_melter0
One of the (senior) partners said yesterday that we need to put together a couple of quick preview views for the end of the week - no problemo - he was on site and took a few photos that we could drop the model into - again, no problemo - all of the partners carry pocket Leicas (rebranded Lumix dlux 5's which I know is a decent pocket camera after owning one - brilliant black and whites). Anyway. I look at the shots today and they are all vertical/portrait - I have to make a panorama from the shots he took.
The d-lux lens is wide enough to take in the entire building in landscape.
- noneck2
Client asks for a pylon sign. No problem. Throw their logo on a box that fits the sign and send it.
Client says no. Proceeds to ask for exactly what I gave them in round 1.
Send the same file again. "Is this what you're looking for?"
Client, "Yes, perfect. Great job!"
- ArmandoEstrada0
Overheard today:
"Can you create a temple and show our staff how to use Indesign?"
- noneck1
Client: “Site looks good, and you can go ahead and launch it. Can we make sure that when people search for us on Google that we come up first? Here are the terms we should be #1 for: <20 keyword pairings> Thanks.”
- Some company contacted me offering #1 Google for one keyword w/ one minor Canadian city (not TO, Van, or MTL) at a cost of $10,000/month per city.nb
- It's a great service. I've never actually used them, but it's VERY useful as something to quote to clients when they ask for guaranteed rankings.nb
- Because for some reason the clients asking for #1 on Google never ever expect it to cost more than an hour or two of work.nb
- ^ Gonna steal that.noneck
- Yeah, I just calmly tell them, "Sure, I can put you in touch with a company that specializes in that. They charge..." haha always a funny reaction from clients.nb
- Literally wanna kill people on that one. "Someone told me you can just buy the top spot from Google". k.section_014
- sofakingback2
Today I received the best client email of my 15 years as a designer, its so hilarious Im considering framing it.
So long story short, the ex owner of an agency I worked for wanted a logo for his new angle investment company. He's one over in a group of owners.
They wanted it spec and I said hell no. He said Ok, I'll pay.
The initial direction was lame, I tried guiding them a better direction, blah blah blah, story is as old as time. You know how it goes. We finally settled on a logo and then he went dark for a month or so...
Then this new guy hits me up and says he's gonna take over the project, he seemed fairly easy going picked a different version of the logo and went off to create stuff with it.
I was waiting on the check to arrive and then I get this email from him:
------
"Jorge -
One of our partners just pointed out something in the logo that's kind of messing it up for us. If you look at it a certain way, it looks like a vagina. Is there anything you can do to the bug to make it less so?
Also the font choice is perhaps a little mixed up considering our branding focus to be more approachable and less bullshitty. Can you check out our site and see if you get inspired for a different font for the logo?
Also we have budget now and I'm happy to report that we can pay you for your time. So let me know about that.
Thanks,
K"------
I don't even know how to respond because theres so much win in this email...
before you ask the typeface I used was Helvetica Rounded. The logo has a seed icon because its a seed company... I highly, HIGHLY advised against the seed! lol
- "No, people like vaginas and sex sells."freedom
- "It's perfect because when I met you I thought, cunt."MrT
- epic.sted
- get paid for what you've done and thus far - then make it look more like a vaginaFax_Benson
- I got paid. sent an email trying to make sense of his email. Never heard back from them. They're now using a letter-mark logo, like I originally suggested. •_•sofakingback
- That bloody hilariouswheelBoy
- bklyndroobeki0
Client said they never saw my invoice (sent it to them 31 days ago, via f.books).
Saw that they logged in to view 30 days ago. I no longer have the evidence of them logging in.
They said I have to wait 21 days.
No $
This sucks.- Is it a lot of $?omahadesigns
- not a huge sum but it makes a difference in my wallet.bklyndroobeki
- $50?freedom
- FWIW, Cashboard will show you FOREVER that they've logged on. It doesn't disappear 30 days into the ether.sublocked
- sted1
Going trough a new client's Q&A email responses:
"We don't have Skype, we just yell at each other."
this is going to be fun!%
- http://img.pandawhal…utopian
- Sounds good. 'we're always on skype' = we're gonna fucking annoy you 24/7Fax_Benson
- Mattjanz3n1
A couple 10x25ft signs.... "These quotes don't include design as there isn't much to design given that's it's mainly text and a contact telephone number on it."
- oh, so they aren't hiring a designer then!monospaced
- Huh?bainbridge
- Yeah, shitty context. We quoted some big outdoor mesh banners for a client with a small design time fee. They were comparing estimates without any design fees..Mattjanz3n
- monoboy0
'This is unacceptable, you said you'd have this finished by today.'
...Yes. Isn't this what you were expecting?
'No, all you've sent me is the front cover. I expected to sign off on it today.'
...Let me check. Yes, I've sent you the whole document for review on basecamp.
'All I can see is a jpg of the cover, where's the rest of it?'
...It's a PDF. Download it to your PC and click next and back or scroll on your mouse.
'The pages are appearing now.'
...Fabulous.
With clients, it's best to presume nothing.
- You still find people this stupid?ETM
- It's not the ignorance that bothers me, it's the demanding shitty attitude.monoboy
- I had one client phone me up in a rage because a printer queried the 'dippy eye' on one of my images.monoboy
- Very rude.bainbridge
- bainbridge0
Ture or false?:
"We Teach People How to Treat Us"Bad whiney clients, late payers, etc.
Does your attitude or the client's opinion of you change how they treat you?
- I believe that it's all about the energy you're putting out to receive a type of client (subsequently, payment early, on time or late). yes.bklyndroobeki
- I agree for the most part. Setting expectations and communication is mucho importante. Then you'll get some that are just dicks or run into financial trouble.Mattjanz3n
- ^bklyndroobeki
- BusterBoy0
A guy I have known for a long time asks me to build him a website. So I hire a contractor who does all the work...project takes about a month to complete and probably 40 hours dev work so not huge.
Waiting for him to setup FTP. Waiting. Waiting.
Get an email today.
"Sorry mate...there's a girl I know who read about Spotify on the weekend. She's going to be doing all my Facebook & Twitter stuff, and she said she could set me up with Spotify as well."
Oh, you mean Shopify you daft cunt?
I reply "No problems...good luck mate. Here's my invoice for the full completed site. Good luck with your Spotify".
Haven't heard back as yet!
- Money up-front... any?PonyBoy
- Lol daft coutpango
- So you sub-contracted a guy and had him build a site with no approvals or meetings with actual client?freedom
- Facepalmdnb4lyfe
- He's a neighbour. Have done a fair bit of work for him before on a handshake. He'll pay...he's just a cock.BusterBoy
- One BJ from a 'social media expert' and he was sold no doubt.BusterBoy
- cuntpango
- Cant let your financial guard down. its usually the ones that know you most it seems to be the trend.yurimon
- We just sent a client to collections and they're business is next door to us. Go figure.Mattjanz3n
- notype1
Potential client 20 mins late for call last week (our very first meeting).
Not an exciting talk about what he and his org are trying to accomplish. The subject is something I'd actually like to get away from but the work would be slightly challenging but easy (but not "fun"). We had a call scheduled for 2p today that he just cancelled because his offices are closed from the storm.I'd still find out a way to keep my promise on a call if it were me. IDK, high standards?
Getting that gut feeling that this will not work.
- You think he would cancel earlier, but things can happen. Have you discussed rates? If he's okay with your pricing and can pay on time, keep him.bainbridge
- That last sentence might be good advice bainbridge. Nope, no discussion of pricing but they are well funded.notype
- Maybe he's having a bad week. But if you want out, this is a good excuse. If you do have a meeting and aren't getting along, just pull the plug.bainbridge
- noneck0
Deliver $5k estimate to client. Client thinks everything looks good. Has question about $250.00 art budget (for stock photos, type, illustrations, etc). If I spend less than $250, will it come off the final invoice?
Client is dickering over a hypothetical portion of $250 on a $5k project.
Now I plan on spending $249 of the alloted $250, just so I can give the client $1 back.
- I usually charge stock extra_niko
- Do your clients feel surprised by that at all when you invoice?noneck
- same as Niko, here. I'll estimate it so that the client has an idea, but I only charge for what I spend.Gnash
- I don't see why you are so offended. If someone was doing work on your home and asked for a $250 hardware budget...ETM
- ... then only had to buy some screws wouldn't you want the balance back?ETM
- Oh fuck off with your reasonable explanations and analogies. Join me in unmitigated fury at the imagined ignorance of the people that pay our bills.noneck
- lolGnash
- lolMrT
- lolfadein11
- freedom0
Had a flat tire and called AAA for help changing it. They sent someone 15 minutes later and he was really nice.
I'll feel bad next time I tell a client a small job will take a week to do.
- VectorMasked0
Was just contacted by someone who wants to launch a line of cosmetics for mostly lips and eyes.
They want to get started with a logo and packaging and site would come next.
Minutes later, they mention they are looking for a logo that will compete and have that look of brands like NARS, MAC... and their budget is about 2 hrs for the logo.
Srsly... is there like no people on this planet that is involved with skincare products that isn't cheap and so out of touch with reality?
- Maybe if you charge $2000/hr for those 2 hours you can find some time to fix it for free?freedom
- ^ actually make it $8000/hr.freedom
- Simple as, typeset it.bklyndroobeki
- http://www.squarespa…freedom
- cannada0
I agreed to help out a client's cousin on a logo for her startup without know anything about it.
She emails me a low-res image and says "here's the concept I want, can you turn this image into a logo? it should take you like 15 minutes, right?"
- post the imageimbecile
- here
http://i.imgur.com/1…_niko - less than 15 minutes needed... http://i2.kym-cdn.co…imbecile
- did you learn your lesson?doesnotexist
- bklyndroobeki4
when you have a client so geek'd out about their work...
makes you want to bring your best self- *you bring your best self.bklyndroobeki
- why wouldn't you bring your BEST SELF every fucking time?doesnotexist
- bklyndroobeki0
Do you agree, that you are as good as your last client (or clients)?
- NoETM
- nomoldero
- Your networking skills are, but talent and success are not always related.freedom
- I think that you are "as good as" the ppl in your network.bklyndroobeki
- You're as good as your last bowel movement.Redfish777
- WhiteFace1
Me: So you want it lighter?
Client: No I want it less dark!