Client of the Day

Out of context: Reply #347

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  • Nairn1

    Not particularly interesting thing ahead:

    Handed over a job to a new client today. Just met him yesterday after he turned up to the studio unannounced. Not a big fan of that. Nice enough guy, but he's not very good at explaining himself. Yesterday he wanted 'a thing' and showed me a representative piece of material, that was about 1mm thick. So, that's in mind. He asks for 1.5mm thick, so I have that too in mind. We end up going with a cheaper material that is 2mm thick.

    Beyond mixing up dimensions in emails and not explaining how he wanted me to interpret his design, and with my sadly not being psychic, it took about three rounds yesterday to finally get around to what he wanted. All good, I deal with a lot of inexperienced clients, so it's a learning experience for us both.

    Hand over the job today, and he's impressed, but surprised at how thin it is. It's cheap, thin material, as specified, so it warps when you bend it, as he bends it in hand. For the purposes he needs though, this is actually better, but whatever. He's visibly perturbed. "I thought it'd be thicker?". "It is thicker - it's 2mm, rather than the 1.5mm you originally specified". He realises that he's holding the two copies he asked for, so what he feels in hand is actually even thinner than what he expected. "I thought I asked for 2mm?". "Yes.. you did?".

    Again, he's happy with how it's come out, and so we discuss ways of beefing it up for installation, but he's still perplexed.

    He lifts up a thumb and describes a line with another finger at about its knuckle.

    "How big is this, 2mm?"

    "umm.. no - that looks about 35mm".

    Right. I getcha. He meant centimetres. All this time.

    For what he needs, thinner is better, but damnit, how do you get to our sort of age and make that kind of a mistake? Repeatedly? Again, nice bloke, and it's all good, but jeez.

    Oh, and to top it off - as I say, I don't much like random walk-ins to the studio here, but a friend called from outside to say this guy was outside looking for me (we have a large construction project in the building at the moment - everything's a mess) - not much more info than that. When I meet this guy, as far as I'm aware, he's a vague acquaintance of my friend, so treat him as such. The job is for a thing my friend is peripherally involved in and it's the sort of thing he'd recommend me for, so it made sense. It's only after I do the job and charge mates rates for it that I learn that it was just some weird coincidence and my friend had no clue who he was. flol. Aaanyway.

    • fuck that was long, sorry.
      really not worth it.
      Nairn
    • I stopped at, hand jobGnash
    • forgive me but "1, 1.5, 2 then 35 a day later - sounds like right DOGE character" ILL BE HERE ALL WEEKkingsteven

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