Client of the Day
- Started
- Last post
- 397 Responses
- sted7
- At least they know how to use Figma.zarkonite
- Not to mention usually at least one if not many of those changes really affect also some of the other pages, so double or triple the changes overall hahahaaagrafician
- Or a nifty and (too) smart assistant.sted
- sted you have an assistant?! woaahgrafician
- me, no. well sort of, but she isn't doing stuff like that. our contact has one.sted
- Technical Writersmaquito
- This made me want to create a world map made of Figma comments. Never gonna do it though. Bye.maquito
- Pack your things and say bye!!OBBTKN
- i would never share my open designfiles to review. A pdf. is enough to give feedback that matters.milfhunter
- when you have a workflow where the clients team is integrated into the design process these things are natural.sted
- they did a review without interference or supervision from our end, and went for it big time pushing everything into one session.sted
- 80% will be obsolete after the next QA.sted
- Interesting way of working.milfhunter
- removes a lot of additional resource requirements from our shoulders, and makes things like research easier.sted
- plus don't have to pay for legal review,
or specialized 3rd party consultants.sted - 191 comments ain't badnb
- sted1
me sends business proposal, schedule and all that crap to new client after a party together a week ago.
client email:
"cut corners, sounds formal, we are informal, like a gorilla"hehh, awesome :D
looking forward for the next 2 months working with these guys.
- slappy2
Overheard this when walking past the boardroom today
"The client doesn't have time to ruin it.."
Sometimes tight deadlines are good.
- Hayoth0
Client: our case studies are going to have 5 bullet points. We want it super simple.
Me: cool, that sounds perfect for real estate
Proceeds to send 30 case studies with 20 bullet points each with all them consisting of 4/5 of the bullet points being the worlds longest paragraphs.
- Sounds about rightGuyFawkes
- Comi bastards...everytime...utopian
- it's capitalism in action...growth is the only way.uan
- Deal with it, snowflake.face_melter
- True of all clients. They seem to all have anxiety when it comes to points of communication - they jam everything into it, anxiety of customer confusion.shapesalad
- With out realising that jam all you product/company info into a single point of comms is just going to confuse and turn away customers. less is very much more.shapesalad
- anyway.. just as long as i'm not proofing their comms it's all ok.shapesalad
- canoe0
I feel so bad for my client. She's made so many bad decisions before we engaged that it's financially catching up to her.
Last week I put in some free time because I care. But, she still hasn't updated the copy on amazon. The current copy is so bad, like scatter brained bad with a mix of english-is-not-my-first-language... She's had the update for almost a week, I have to wonder, is she making another bad decision?
On my FB page I had a link, I just deleted it. I designed a new site, she can't put it up. So she has a bunk website, and crappy amazon profiles, but genuinely acceptable products. My next step is to sell them face-to-face at gourmet food shops... but with nothing other than me and an order sheet. I don't feel comfortable with any digital asset.
I have to tell her the truth, that's what she is paying me for anyways. Dang I feel bad.
- Put a deck together with a timeline for all these outstanding tasks and manage her.. in two weeks she will have caught upSlashPeckham
- I feel like I should take more control...canoe
- ..and look where that’s gotten you..SlashPeckham
- renderedred3
i have a meeting in the evening with a client i recently "fired" for being an asshole. rock'n'roll i see on the horizon :)
- doesnotexist1
This is way out of budget. This is a speed trial within tight direction. We have 150k budgeted for the agency- mythology for the full ride.
I think we could push room for 10-15k for this work... max. Its fast and it’s also tight in terms of deliverables. I’m considering 5-7 full days of design and no more.
I get that’s low but 80k is wild.
- oey_oey0
what do you say to a client that sends you all the logos of the institutions that sponsor a cultural event inside a word document?
this is not the first time this happens to me, but in this case client as a formation as a graphic designer.
am i missing something?
is this actually a way to send files?- the quality is okay but I have to select, save, name, decide which size and format on every logo.oey_oey
- this is a trend right?oey_oey
- You can attempt to extract the logos and drive yourself nuts (don't do this)... you can attempt to explain to the client why the DOC is unacceptable...PonyBoy
- ... (I usually don't choose this option either as I just usually get dead air on the other end of the phone or a 'huh?' face in person)...PonyBoy
- ... that being said I'd advise you go find the logos on the web yourself (most stuff is out there if you search for pdfs etc)... takes a couple extra hours...PonyBoy
- ... rather than waiting days hoping your client can provide what you needPonyBoy
- your second comment...exactly what happens to me, every time.oey_oey
- and you know what, it's always people that work doing also office work ads in a fucking office.oey_oey
- everytime!!!oey_oey
- I need a link where this is explained. can't find one.oey_oey
- Pony is right. Go fund the logos yourself. I know I’m months late to this but it stands.monospaced
- Nairn1
Not particularly interesting thing ahead:
Handed over a job to a new client today. Just met him yesterday after he turned up to the studio unannounced. Not a big fan of that. Nice enough guy, but he's not very good at explaining himself. Yesterday he wanted 'a thing' and showed me a representative piece of material, that was about 1mm thick. So, that's in mind. He asks for 1.5mm thick, so I have that too in mind. We end up going with a cheaper material that is 2mm thick.
Beyond mixing up dimensions in emails and not explaining how he wanted me to interpret his design, and with my sadly not being psychic, it took about three rounds yesterday to finally get around to what he wanted. All good, I deal with a lot of inexperienced clients, so it's a learning experience for us both.
Hand over the job today, and he's impressed, but surprised at how thin it is. It's cheap, thin material, as specified, so it warps when you bend it, as he bends it in hand. For the purposes he needs though, this is actually better, but whatever. He's visibly perturbed. "I thought it'd be thicker?". "It is thicker - it's 2mm, rather than the 1.5mm you originally specified". He realises that he's holding the two copies he asked for, so what he feels in hand is actually even thinner than what he expected. "I thought I asked for 2mm?". "Yes.. you did?".
Again, he's happy with how it's come out, and so we discuss ways of beefing it up for installation, but he's still perplexed.
He lifts up a thumb and describes a line with another finger at about its knuckle.
"How big is this, 2mm?"
"umm.. no - that looks about 35mm".
Right. I getcha. He meant centimetres. All this time.
For what he needs, thinner is better, but damnit, how do you get to our sort of age and make that kind of a mistake? Repeatedly? Again, nice bloke, and it's all good, but jeez.
Oh, and to top it off - as I say, I don't much like random walk-ins to the studio here, but a friend called from outside to say this guy was outside looking for me (we have a large construction project in the building at the moment - everything's a mess) - not much more info than that. When I meet this guy, as far as I'm aware, he's a vague acquaintance of my friend, so treat him as such. The job is for a thing my friend is peripherally involved in and it's the sort of thing he'd recommend me for, so it made sense. It's only after I do the job and charge mates rates for it that I learn that it was just some weird coincidence and my friend had no clue who he was. flol. Aaanyway.
- fuck that was long, sorry.
really not worth it.Nairn - I stopped at, hand jobGnash
- forgive me but "1, 1.5, 2 then 35 a day later - sounds like right DOGE character" ILL BE HERE ALL WEEKkingsteven
- fuck that was long, sorry.
- zaq4
- Nairn0
I did a tiny wee job for my immediate neighbours, who work on a lot of good stuff (very smart girls), yesterday.
They want me to charge 4x what I was intending to - it's not a lot of money, but for what I did, it's waaay too much.
"We're paying you for your brain, Nairn".
"You can have it on a platter - the fucker causes me way too many problems".Not going to lie - the extra money will come in handy. I don't know what's happened, but the last week has been incredibly quiet, and I'm a mite concerned about the next weeks as I've only got one big-ish job lined up. The opposite of what I was expecting - I figured the positive vibes coming from vaccination rates would encourage hope and expenditure from clients, but.. huh. Not immediately apparent here.
- Maybe word got out that you're charging 4x too muchnb
- I'm just kiddingnb
- Discuss a retainer, quickgrafician
- Wait, did you ever give them a price?omahadesigns
- Nope. Regular client. They ask me to do something, I do it and charge what I think it should cost. Or, in this case, four times that.Nairn
- brt440
"We need an image for the banner ads since I don't think the image used in the article will work well. Too much blue? Can the team provide a background image that still works with the title and can still work with the image used on the article page? ;)"
- Sellies2
CLIENT:
Can we add a QR Code to the end frame of the TVCCREATIVE:
Why on earth do you want to do that.CLIENT:
We saw someone else do it. I think it's a great idea.CREATIVE:
Really!?!?CLIENT:
Oh and can you also add them to the Digital banners.- QR code creation: $5000
QR code TV integration: $2500
Still want it?zarkonite - Fantastic idea! Do it!grafician
- < had the same thing with digi banners and QR codes a few years ago. "Let me get this straight, you want people to scan the web banner on their computer with...thumb_screws
- ...their phone to take them to the website on their mobile device instead of clicking through"?
Yes
"Ok so what happens if the banner gets served up...thumb_screws - ...on their device, do they need a another phone to scan that QR code on their phone?"
Don't be silly.thumb_screws - It does my head in sometimes.Sellies
- I'm just trying to imagine the viewer who waits for the ad what has a max. 3 sec window for a QR code.sted
- @thumb_screws hehh so what if the client wants to skip the landing page, but u have to get people an app installed on their phone?sted
- That would rupture the space time continuum.thumb_screws
- QR code creation: $5000
- OBBTKN1
- < Notes from the client, if Leonardo was working in the creative space today:OBBTKN
- Via: https://twitter.com/…OBBTKN
- So true. So very true.shapesalad
- Might have to used that in my email signature.shapesalad
- Funny. More smile > PS Neural filters, gives real weirdo smiles. Fireworks + sunset made me lol.SimonFFM
- Fuck you, Cassie!Gnash
- lol fucking Cassie from IT_niko
- canoe1
I've told the client three times...
Features tell, benefits sell.
They just don't get it. Not my problem any longer.
- nb3
This is a long, old, and boring story. And a puzzle! Help me understand!
Website client owed me $2800. Commercial industrial parts reseller, this is a very small expense relative to his business. Also I don't care that much because it's not much money. Still, it's mine, pay me muthafucka.
Doesn't pay. Literally years go by, I make regular requests for payment. A few "sure, we'll send a check soon" for a while, but after a few months they responses stop. I'm not charging interest and I'm not doing any work for them. No big deal.
Finally, I just say fuck it maybe the owner died or something who knows. I disable the site and put up a polite "Our website is currently down, please call, thank you."
This, of course, also stops their email accounts from working.
It's a small family business, just a couple employees. Two days later I get an email from the owner's dad. It is full of wild excuses including someone got cancer, a divorce, very hard times, etc. Keep in mind I haven't heard from them in YEARS.
He makes no indication that they will attempt to pay ever. I reply that I understand but there are expenses to keep a website running and I've been more than fair by keeping it up all this time, and I am not charging interest on payment due. Can we work out a payment plan? I tell him I am happy to flip the site back on and hand over all materials and the domain and everything to them for free, just pay me the $2800 you owe, in installments if necessary.
No response.
About a week later I get an email from a "local businessman" (seriously that's how it started, "Hello, I am a local businessman..." lolololol) interested in purchasing the .com domain from me. Never in the 7 years I ran this website has anyone ever offered to buy the domain. It's not even a good domain.
Guy leaves a name and a phone number. I google the number, turns out it's just the owner's friend. Now I assume they've come up with a moronic ploy to trick me into buyiing back the domain and I'm expecting they will offer a lower price. I imagine they were drinking some beers when they came up with this genius grift.
So, I play stupid and email him "I would need to hear an offer before I would consider selling it. I am open to offers, let me know what you had in mind."
He offers me $2800. The exact amount owing on the account. Lolwut???
I email him I accept the offer, thinking hey-o I'll get my money and be done with it. I don't know why we had to do this whole sneaky Ocean's 11 rigamarole, but whatever.
I tell him I accept.
AND THEN I NEVER HEARD FROM ANY OF THESE CLOWNS EVER AGAIN.
Tell me why. Make it make sense.
- This should be made into a movie.cherub
- $2800 is a whole month's bills. I usually don't chase after $200 but would for $2800.doggydoggdog
- Should disable after 3 months of non-payment.doggydoggdog
- Lolthx for the business advice, but... Cutting off whenever wouldn’t guarantee payment, and why cripple a small business when I can easily cut them a break?nb
- Recoup your costs by selling the site to their competition.noneck
- Did you even read the storynb
- The local businessman ruse is simply to deflect attention from the owner owing $2800. Now you are thinking someone is gonna pay $2800 for the domain....shapesalad
- That makes no sense. Was he thinking I would transfer the domain before payment?nb
- You could still chase the owner for the monies owed - $5600 totes, cha-chingNairn
- imbecile3
- welcome to realityoey_oey
- NOPE some designers are just difficult to work with - take everything personally, and don't listen to the client or follow brand guidelines.Projectile
- "often"imbecile
