Kiosk UX
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- canoe
It's been a long time since I worked on a hand-driven experience... I don't really do a lot of mobile work...So I feel like I'm in a pretty good spot but there's on glaring issue IMO and I'm not sure if I should look to mobile apps or kiosks to help get over my issue...
One of the directions the user will be sent is to search for their specific product that they own. There's three different criteria to find your product. The first being ridiculously long.
The client has suggested a drop down menu for all three. I find this kinda crazy because the incredible amount of swiping will be needed to find what you're looking for.
So what are my options?
- Alphabetical Search?
- Pick your brand first, go to a product grid page with a right side scroller that they finger up and down?
- Make the drop down menu large with the ability to swipe or use a scroll on the right side?
I'm stuck in the assumption that swiping a huge text-based list is cumbersome.
The usage is retail, in the relative aisle. If you have any advice or experience please don't be greedy.
- cannonball19780
What information does the user have on this product they already own? Do they have it on their person?
- cannonball19780
What is the scope of the kiosk? Is it for the entire aisle? The entire store? Or jsut the product?
- canoe0
Cannon - 100% of the users will know 3/4 of the info off the top of their head. The last piece of criteria will probably be known and they are only given a few choices which should be obvious to them AND considering that they have enough interest in the subject matter to be using the kiosk in the first place.
- Unless it is a product feature, user may have a sense they need more info, and will try to find that information at the product, not the kiosk.cannonball1978
- lvl_130
automotive?
- canoe0
Not the entire store...
Just certain products within the aisle
- lvl_130
are the three criteria directly related? or can the user use any one of the three searches?
if directly related then maybe do a scroll > tap > scroll slides to reveal new scroll > tap > final scroll layer select
^ not sure if that makes any sense without some actual visuals. it works in my head though :)
- cannonball19780
If the product is nearby in theaisle, and isn't too big, heavy or embarassing to hold, and they can see that the interface is simple and it communicates that it is only serving that aisle, most customers will try to bring the product to the kiosk to make indications based on visual cues.
If the SKU is readily available, you can have them punch it in.
If there aren't too many products to choose from you can have the interface present photos so the user can do a visual match.
From a psychological standpoint, encouraging the user to bring the product to the kiosk is good because them holding it breaks down a lot of mental barriers to feeling that they own it. If you are holding it, you feel more like it is yours.
- Converseley, the kiosk can also tell them where to find it in the aisle.cannonball1978
- cannonball19780
Based on a couple of things you said, I'm going to assume that this a space where brands are competing with the same product.
The customer will already be thinking "what makes this brand different than the other one? I want to be right"
So they will want to make brand-contextual decisions.
If there aren't too many products of that brand in the aisle, having them tap the brand name is handy (unless this is like a home depot situation).
A search based on a piece of information is usually best handled by having the customer enter the SKU or a product or part number. Then you can have the kiosk retrieve the product info from the store database.
If this kiosk is only serving th ebrand, and not the store, then you may have to take a different tack.
- so there's teh SKU, member card, and other ways... my question is for the other pathway, a new customer/membercanoe
- akiersky0
https://www.fuckdropdowns.com/
please don't make them use a dropdown. If that really is the best solution, make it an autocomplete dropdown/datalist: https://www.w3schools.com/tags/t…
Then they can at least type in part of it to make the list a bit shorter.
maybe pictures would help? music interfaces (google music, spotify, itunes, etc) deal with this kind of large-data-set kind of thing pretty well...
If you've got the SKU/part in hand as others have suggested, could you have them scan the barcode?
- doesnotexist0
wouldn't way finding be a better solution than a kiosk?
- canoe0
So the Surface 4 has a PPI of 267...
Sorry to ask this anonymously but should I design it at 267 or 72?
everything is set up in 267 thus far
- canoe0
Is there any magic sauce to get peoples' attention in order to use the kiosk?- Colorful screensavers?
- Headline?
- Horns, Beeps, moaning?- Make sure the kiosk moans orgasmically when people walk by.
"ffffFFFFFFFfffFFFFF...cannonball1978 - How about "FAPPING. AISLE SIX."canoe
- If that's the case, put one of those hand sanitizer squirting machines and a box of tissues there toocannonball1978
- Make sure the kiosk moans orgasmically when people walk by.
- doesnotexist0
give it titties