Kiosk UX
Kiosk UX
Out of context: Reply #7
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- cannonball19780
If the product is nearby in theaisle, and isn't too big, heavy or embarassing to hold, and they can see that the interface is simple and it communicates that it is only serving that aisle, most customers will try to bring the product to the kiosk to make indications based on visual cues.
If the SKU is readily available, you can have them punch it in.
If there aren't too many products to choose from you can have the interface present photos so the user can do a visual match.
From a psychological standpoint, encouraging the user to bring the product to the kiosk is good because them holding it breaks down a lot of mental barriers to feeling that they own it. If you are holding it, you feel more like it is yours.
- Converseley, the kiosk can also tell them where to find it in the aisle.cannonball1978