Kiosk UX
Kiosk UX
Out of context: Reply #8
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- cannonball19780
Based on a couple of things you said, I'm going to assume that this a space where brands are competing with the same product.
The customer will already be thinking "what makes this brand different than the other one? I want to be right"
So they will want to make brand-contextual decisions.
If there aren't too many products of that brand in the aisle, having them tap the brand name is handy (unless this is like a home depot situation).
A search based on a piece of information is usually best handled by having the customer enter the SKU or a product or part number. Then you can have the kiosk retrieve the product info from the store database.
If this kiosk is only serving th ebrand, and not the store, then you may have to take a different tack.
- so there's teh SKU, member card, and other ways... my question is for the other pathway, a new customer/membercanoe