Invoice Dispute
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- 28 Responses
- chris_himself0
statement of work / contracts have saved me from all this kinda stuff. here's what i'm gonna do, YOU PAY, when i present my ideas you have a a chance for feedback, we work it out, YOU PAY, I line up and get the shit done YOU PAY
In the end you pay every step of the way
- In other words, a good faith payment, a payment in the middle, and a payment when you finish, works every time.NONEIS
- pretty much
chris_himself - only way to do itShaney
- jamble0
Doesn't really sound much there's to dispute to be honest. If you've itemised everything and have a reasonable record of tasks undertaken in that time they really should just pay up.
There's not much I find more annoying that when a client says something like "it shouldn't be difficult" or "should that really have taken so long".
- fooler20
I just got an email asking for the source files. How do I politely say "you can have them when I get paid"?
- A good contract says that certain things are not delivered until final paymentvaxorcist
- say you don't release files until final invoice is paiddoesnotexist
- Sugary0
i think you just did
- marchelo0
DON'T DO IT UNTIL YOU GET PAID, OR ELSE.
- fooler20
The client finally paid me about 10 days ago and gave me more work. They gave me 2 more projects, one I completely finished. The other involved building a 3D POP stand with many angles out of cardboard. We went back and fourth with the graphics and faked a mock up structure in photoshop. When it came to building the stand I asked them if they work with a packaging designer, engineer or vendor to build it and they expected me to do it. I told them that was out of my skill set as a graphic designer and when they supply the dieline I would apply the graphics to it. That and I'm working full-time now so I told them I was going to pass it back to them and submitted another invoice.
They replied they would pay me for the first project but since I didn't complete the second they weren't going to pay for it.
My blood is boiling right now, trying not to send a nasty emil telling them to F'OFF!
- blaw0
No offense, fooler, but you need to tighten up your contracts. Just spell it out—Here's the project definition, here's about how long it should take/much it should cost, here's what you get delivered upon completion.
- yes, I agree. I usually just do hourly because changes with them go on and on.
fooler2
- yes, I agree. I usually just do hourly because changes with them go on and on.
- duckofrubber0
Oh don't get mad, they just need to be handheld into understanding what the difference is between designing the artwork and building final pieces. Why don't you just offer to track down a vendor for them and charge them mark-up?
- I tried that but they expect a vendor to do it at my hrly wage.fooler2