Invoice Dispute
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- fooler2
Anyone ever had a client dispute an invoice?
I just submitted one for 10 days of full-time work ( 7hrs a day average) and the client emails me back "Are you sure you worked 70 hrs on this project, seems like a lot of hours".
- doesnotexist0
hahaha- really? yes you're sure. that's why I invoice you for it.
- horton0
ok now you reply; "yes i'm sure"
- boobs0
I think you should bill him for all the time you spend disputing the invoice.
- this should already be included in your hrly rate along with paperwork and meetings.doesnotexist
- //doesnotexist
- baseline_shift0
call her back, explaining how you do quality work, and yes it took you every minute of 70 hrs.
then send her another invoice for the 3 minute phone call.
- fooler20
I have kept a hand written log of my hours and have kept all emails and Sykpe chats proving my hours and days worked but when recalculating my hours I did find a 1 hour mathematical mistake. I just re invoiced them for 69 hrs with an apology but I'm sure they're looking to cut that bill in half.
I was even charging them a friend rate cause I know one of their product designers. Also I didn't even charge them for the 5 magazines I bought for reference.
- Now they'll come back 68 more times to try to whittle you down to one hour!boobs
- boobs0
I'd charge them an extra 3 hours just for the outrage! Spend the time storming around your office, stomping and cursing them!
- kgvs720
May be writing it differently might soften the blow to these cheap asses.
7 hours a day for 5 days.
7 hours a day for 5 days.
- fooler20
I always itemize...
06/04/09 - Initial meeting and brainstorming - 6hrs
06/05/10 - Research and Design - 9 hrs
etc etcI usually invoice weekly but this started mid week, then at the end of the 2nd week I knew I would only have a few more days so I just invoiced for the entire job at once ( which was actually 2 different jobs going on at the same time).
- JourNYC0
Just that one hour mistake, by admitting just made you look like you are BS-ing the whole thing. I would have suggested that that is accurate all the way.
- fooler20
BTW this is the same client that had the "overwhelmed designer" so I stepped in and missed a family wedding in SoCal so I could gain more work from them in the future. After showing me what their designer had come up I pitched at least 4 different design approaches and they ended up reverting to what their designer had done in the first place.
- Milan0
they didn't ask for an estimate for the project?
- fooler20
it was open ended we only discussed hourly rate. They said they'd need me for about a month or more for other stuff (packaging, catalogs, sales brochures, manuals etc etc). Hadn't heard about any other work after billing them for 10 days work.
- they start to sounding like professional jerks.akrokdesign
- i'd give them a ballpark anyway, so there's no confusion. some retards think design only takes a few hoursMilan
- JourNYC0
Yah shady. Good thing you only did 10 days.
You gotta get on this and save all your document. They seem to be ready to screw you over.
- fooler20
The strange thing is, is that I was in constant communication with the person I billed. He knows I worked an entire 10 days because we would email PDFs back and fourth all day long.
- boobs0
Well, you should get him to back you the fuck up!
- boobs0
Well, then ask him how many hours he worked those days! Double that, and bill the fucker!
Don't back down! Don't back down!
Every time they complain, "find" some hours you missed, and submit a higher "corrected" invoice!!
- jimzyk0
thats a bit shit fooler.
yeah i generally tend to itemize each day too
date - project description - hours
sometimes i think a figure like 20 / 55 / 70 hours can look a little like it was plucked from the air.maybe go back over the invoice and give them an itemised one, if they cause any more shiiit.
at least they have each project & how long it took, blah blah blah.