Dreamhost
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- 32 Responses
- skwiotsmith0
I second Wolfboy's note on omj's post. Granted Dreamhost hasn't always been 100% perfect, but this is truly the only real problem I've ever had with them (and I've been with them since the days of Swanky).
Granted, it's a probably one of the worst things that could go wrong, but it's the only thing I can think of that's really gone wrong. I'm pissed that it happen, but thankfully I had the money to cover my ass.
Good bye auto pay!
- kodap0
so far I've only have good experiences with dreamhost. I was already rewarded with two years after affiliation click-throughs, (could be also cashed-out in money).. they have already solved some major problems in my package and recovered a few mysql tables I dropped by mistake in a glimpse... So far this 'auto-billing' was the worst that happened since I'm a costumer(2004). I'll still trust them after all ...
problems like this will help them for sure in the future to be more aware of mistakes, and compensate costumers with better services and support.
- skwiotsmith0
You know, I have to be quite honest that I don't expect/want any sort of 'compensation' for something like this. Other than a few choice words way early in the morning, this didn't put me out in any sort of way. I'd probably be singing a different tune if I had an overdraft fee or two, but even then I'd just want them to pay the overdraft. Beyond that, whatever.
- ephix0
I was paid up until november 2008, and they just billed me for $120 USD today. not very happy.
- slinky0
"Last night a mistake was made that caused virtually every single DreamHost customer to be billed for a full year of hosting up until December 2008. This caused automated charges to be processed against these customer's credit card or other accounts from a few hundred dollars, to literally thousands of dollars. By their own admission, this was a $7.5M mistake. Seven and a half million dollars."
- skwiotsmith0
Wow.
- Wolfboy0
sweet baby jebus, i hadn't even began to think about the overall amount of money that was flying about when it happened. Having said that, the dollar is like monopoly money now so it's only £3.25m sterling.
- Point50
did any of you get that o-so-sincere Homer apology?
- Jaline0
This is why I never do automatic payments, especially online.
- Atkinson0
yeah I got stung twice. DH have been terrible over the past 6 months. Trouble is to move a lot of sites takes a lot of time etc etc so I'm holding out a bit longer!
- kush0
you get what you pay for...
- dairoberts0
You gotta respect a company that responds to one of the biggest screw-ups possible with "Um, Whoops".