molasses temple
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- 14 Responses
- kerus
yeah so my media temple thread complaining that they are slow as hell and asking for input got erased. or just dissappeared.
ive had people calling me screaming atme they are that slow on our beta site.
one word: cancelled.
- industry730
yeah my (mt) account is SLOW.
whats up with that,it has also take then 4 weeks to respond to a support questions that still is not fixed!
- pepe0
you know, i know this will likely turn into another 'i hate media temple' thread, and i dont disagree with your disappointment in your service, but shit or shine my friend works over there and they work their collective asses off to try and keep their product as good as possible. whatever complaints you guys have fine, but they aren't sitting behind pcs drinking martinis and receiving foot rubs purposely to ignore or bone the general masses
- kerus0
so far 2 MT people have called me are extremely nice and want to fix things. they seem like a very satisfaction-oriented business that CARES what people have to say after they cancel..
but the boss still says "lose the slow host".....i am off to the airport to fedex a package WHEEE.
happy fighting.
ps - the explanation of a 1x1 pixel gif on an index page making a DIRECT LINK to a 1.4 meg file go slow needs a little work.....
- pepe0
i dont understand your last part kerus?
- chl0
The reference made above involves a link to a statistics package that resides on a server that we do not own, control, or endorse. It operates by having javascript write out a link to a 1x1 pixel clear gif on somebody else's server along with some other variables. This allows the external server to process a bunch of data about the visitor, visitor's web browser, what page was accessed, etc.
The problem happens when that external server is slow, or down. If the external server is actually down, then the page will just hang as it loads until some kind of a timeout is reached, which is often something like 60 or 120 seconds. This makes it look like the site itself is loading very slowly, even though the problem has nothing to do with the actual host provider. It's an unfortunate tradeoff that this stats collection method will always be subject to.
Just for the record, this site itself used to use a stats collector that worked on this principle, and I removed it for this exact reason: the other server would go down, and NT would appear to just hang as it was loading.
Of course, on top of this, there are an enormous other number of factors that can influence a network connection. Every packet that you get from a website goes through a bunch of routers to get to you (a dozen is a perfectly normal number) and if any one of those is congested you will have a perceived slowdown. At this time, all of the hardware in the (mt) network is humming right along and we are not experiencing any bottlenecks, but we can't control all of the routers between ourselves and a person visiting any of our sites. The best we can do is to make sure everything we can touch is running smoothly, and we have a very dedicated staff working 60-80 hour weeks to make sure we can say that with a good consience.
- kerus0
try telling that to a boss who wants result, not excuses.
its cool you guys are so eager to get to the bottom of things. i wish i had the option of waiting out the issues/problems, but i dont.. thank you though..
- ********0
Wow, that was a Hell of an explaination :D
- industry730
I didnt post what i did, as an I HATE MT post.
i too got an email from mt shortly after that post.
I actually really like them, but since i am a Coldfusion developer, they really cant server my needs since they dropped their Coldfusion Support.
- BonSeff0
i put that '3rd party' tracking code in a html page that resides in a iframe of the page i want tracked. that way if their sever is slow it doesnt affect the load time
if that makes sense
- design_slave0
well, seems like chl explained it very clearly. the speed problem is due to your external stats server, not the mt server. if you change hosts your still going to be experiencing the same speed problems.... but by that time you'll have wasted a bunch of time, money, and made yourself look like an ass.
- kerus0
i guess i should have been a little more specific with my sarcastic remark.
blame a 1x1 pixel gif until you turn blue if you like... i was using a DIRECT LINK to a 1.4 meg file.
thank you drive through.
- kinetic0
our MT account was going slow and demian sat down with me and we determined the cause was packet loss...they called up one of the points where the loss was occuring and our account is nice and speedy now.
they where damn good to us
- Mario_Hugo0
I love Mediatemple, speed is consistently great, barring a couple issues a month, and the service is remarkable. Late.
- ********0
bla