new G5 1.8 dual
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- taylor_0
i just really want the 1.25 ghz and new model. i knew they'd upgrade right after i bought it.
- theshank0
how typical. i talk about computers and it turns into the size of people manhoods. i bought a mac because i use macs. i ask your guys' opinions because i usually get at least one or two replies that are helpful.
i was just wondering if this happened to anyone else. it's not a mac vs pc issue. that's like saying i'm going to trade in my audi for a hyundai because it was built faster.
if you spent 3000 dollars for a computer and then found out it was upgraded for 30 more exactly 20 days after you bought it, you would be feeling the way i am.
thanks to those people who gave some good feedback. i'll check with apple about the 30 day policy and get things sitiated :)
- theshank0
update:
so i called up apple and they told me there was a 10 day from purchase policy.... um, where is that stated... i asked about the 30 day policy and he stated that that only applies to a product that is broken or not working. i asked to speak to his supervisor and they put me on hold. eventually he comes back and states that he spoke with his supervisor and that they will exchange it if i pay for shipping to send it back plus a 10% fee... shakalaka. so here we go, is it worth it? i'm thinking i should drop by an apple store and talk to them, but i bought it online.of course it's just them making it hard on me so i won't do anything, 20 days since i bought the thing. i feel like i should "accidently" pull on some wires inside and return it for a new one.
- one2meny0
10% fee, 10% of what? the shipping cost? If it's just that, pay it, that's still cheaper than you would've paid for buying the new one. I'm guessing shipping can't be more that 50 bucks and 10% of that is just 5 more. But, if they want 10% of the original value of yours, that's bull crap. Definitely say you've been getting kernal panics real randomnly and you don't want to just swap the RAM but want to just return the machine so you can get a PC (that might make them more sympathetic pretty quick). Then, you'll have your machine returned, you get your money back, and you can then get the dual machine for the hundred more.
- theshank0
hey one2meny, thanks for your feedback.
talking to the guy on the phone, he is saying 10% of what it cost (total including flat screen is 3300) plus the shipping. it's ridiculous. overall, would cost me a lot more. they are just making it as difficult as possible.
what's this about "kernal panics"? i'm totally feeling like i might as well say it's broken and try to go from there. at least i might get somewhere. i've looked all over for their terms and conditions. i see no where that there is a 10 day
i plan on walking into an apple store and talk to them face to face, tonight. problem is, i bought it through the internet, which i thought would be the best bet. that doesn't seem to be the case.
- FrogPond0
Dude, now is not the time to go into an Apple store and pull out some bad story about how it died. Politely tell them how much you love the machine, and how bad it sucks that the new ones are out and you got yours such a short time ago, and take it from there. The people at Apple are not forced to take it back...at all. Remember that. You did buy it, and there is nothing wrong with it. If you take it in there and sing the blues about how its not working, they are not going to be any more inclined to give you the dual machine than if you came in there with a red imac and then asked for one of the new lcd ones. They aren’t going to make any money on you, and they sure as hell don’t want to LOSE any money on you, nor do they want to lose a customer. Take what they are giving you. Also, don’t be surprised if the apple store (the actual store, not online) can’t help you out...they are probably ordered to maintain their inventory for parts and machines to a certain set of policies etc.
The 10% restocking fee for getting another processor is a BARGAIN. Trust me. I work on a single processor machine at work and I have a dualie at home and the difference is ASTOUNDING. I am sure that this 10% is only the cost of the tower and not the entire price you paid for the system.
Get the dual, count your blessings that they would actually take it back for a little bit of cash and enjoy it.
- Mimio0
Return it, buy a new one. What's the bid deal. Apple sales aren't final. Say you weren't satisfied with the pruchase, which is true.
- theshank0
frogpond: can you tell me what something like this would normally cost. the tower itself cost me 2233. so i'de be paying 223 dollars plus shipping, which could be like 50 more dollars. i'm just wondering if it's worth it? the original difference in price of my machine compared to the new one that just came out is 90 bucks. instead of that, i'de be paying an extra 165.
all i'm wondering is if its worth it. thanks for your advice.
- one2meny0
I've never seen the 10 day thing either. Also, as concerns the kernal panics...
I've just received my iBook G4, it's been having kernal panics because the extra RAM module installed has a problem. Now my RAM is from MacMall, not Apple. But talking to the MacMall techies, the problem is kind of the RAM, kind of Panther apparently. The RAM module in my machine is being swapped free of charge. The RAM I am returning could actually be put in another machine and work fine. It's an anomaly, and it's been noted on the iBook G4's ordered from the Apple store too (check out forums in MacNN).
So, what I suggest is that you complain about a lot of kernal panics, tell them you've removed the extra RAM module to see if its the problem. When it was removed, everything worked fine. Instead of just having a swap though of RAM modules, you want to return the WHOLE thing because you can't believe a company would allow a machine to go out with this kind of problem, you therefore have decided to switch to Dell. This way you can return the machine and get the full refund, even though they'll only suggest a RAM swap. Once you have all your money back you order the new one lickety split through the Apple Store on-line or on the street.
The fact remains that this is the nature of the computer industry, you get something, they put out something better for cheaper. So in a way, you should just eat it. But, since I'm a grad student and always trying to get the most out of my money, I would do exactly what I described above.
- FrogPond0
I speak from experience:
My dad got an imac that was dead right out of the box. Nothing. No boot, no sound...dead. This was right before they opened the Apple Store near us, and instead of taking it back they said that our only initial option was to take it to be looked at at the local authorized service center. The guy there get the machine, and (its the old crt design not the lcd one) has to break the case to get it open and replace a board. He actually was told BY THE APPLE CORPORATE SERVICE GUYS to break the case because they had a run of cases that had mounting tabs that were about 1/500th of an inch too big, and would get stuck in the slots holding the case together. The service guy actually TELLS me this because he is appalled at the fact that Apple made us bring him the machine in the first place. My dad finds out about the case (which apple had already overnighted to the service center) and MELTS DOWN! He calls Apple, and is on the phone with them for about 2 hours. He threatens everyone and everything from here to Cupertino and finally is told that if he sends the D.O.A. machine (he had the service guy stop repairs with the case off after he found out) back to Apple, they will send out a new machine.
My point: take the deal that you were given. In the era of Steve Jobs, Apple is VERY touchy about how they handle things like this. They know about kernel panics and ram (they will tell you to replace it with Apple ram, and if the problems persist, THEN they will look at the logic board) and the Apple Store guys are about as smart as can be. They know that they manufactured their cases out of tolerances and what the service centers need to do to remedy it. They aren’t stupid and they are cutting you a break.
The added processor is worth the extra cash and effort to obtain it. You need to call them back and ask them if you have to pay 10% of the list price, or the price of the box plus tax. I know that it sucks to jump through all of these hoops, but its better than having a single processor machine, especially if you do anything with video or 3d. You will be happy in the end.