new G5 1.8 dual
Out of context: Reply #30
- Started
- Last post
- 30 Responses
- FrogPond0
I speak from experience:
My dad got an imac that was dead right out of the box. Nothing. No boot, no sound...dead. This was right before they opened the Apple Store near us, and instead of taking it back they said that our only initial option was to take it to be looked at at the local authorized service center. The guy there get the machine, and (its the old crt design not the lcd one) has to break the case to get it open and replace a board. He actually was told BY THE APPLE CORPORATE SERVICE GUYS to break the case because they had a run of cases that had mounting tabs that were about 1/500th of an inch too big, and would get stuck in the slots holding the case together. The service guy actually TELLS me this because he is appalled at the fact that Apple made us bring him the machine in the first place. My dad finds out about the case (which apple had already overnighted to the service center) and MELTS DOWN! He calls Apple, and is on the phone with them for about 2 hours. He threatens everyone and everything from here to Cupertino and finally is told that if he sends the D.O.A. machine (he had the service guy stop repairs with the case off after he found out) back to Apple, they will send out a new machine.
My point: take the deal that you were given. In the era of Steve Jobs, Apple is VERY touchy about how they handle things like this. They know about kernel panics and ram (they will tell you to replace it with Apple ram, and if the problems persist, THEN they will look at the logic board) and the Apple Store guys are about as smart as can be. They know that they manufactured their cases out of tolerances and what the service centers need to do to remedy it. They aren’t stupid and they are cutting you a break.
The added processor is worth the extra cash and effort to obtain it. You need to call them back and ask them if you have to pay 10% of the list price, or the price of the box plus tax. I know that it sucks to jump through all of these hoops, but its better than having a single processor machine, especially if you do anything with video or 3d. You will be happy in the end.