Client of the Day
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- BusterBoy0
Spent hours of testing on a client site and had to put through a test transaction late Friday. Accidentally ran one through of $1,000 - sent them a polite email apologising and requesting the transaction be refunded.
Get an email this morning from an angry young bookeeper telling me "not to do that again" and "this has caused me a LOT of extra work".
Fuck me...I was moments away from getting on the phone and blasting this uppity little cunt. Sorry you need to click "refund transaction" from your gateway account...turd.
Discretion got the better of me....had a strong cup of coffee. Still contemplating an email to the owner of the business who I know pretty well.
- https://i.imgur.com/…
be cool, like fonzyGnash - :)BusterBoy
- don't do it. at least for now. keep your cool. obviously this person doesn't know shit about how to test something.oey
- and next time just ask the bookie to test it himself...hahahaha!oey
- https://i.imgur.com/…
- monoboy0
Same geezer...
Have you switched over my new email address on the website?
....Yes, we did it last month. I sent you a few test emails and you replied. MailChimp is also receiving new subscriptions OK.
Thank god for Basecamp. Seriously.
- I document every client interaction and post recaps in Basecamp for this exact reason. Has saved my ass countless times.Crack_Junkie
- I hate crap like this when couldn't they just LOOK at their own website to check? Or submit a test contact form?ETM
- He can't really use a computer. Verifying his email for MailChimp took a 30 minute phone call that felt like a scene from Airplane.monoboy
- Wow... considering most grandparents now can email, browse the web and use Facebook without issue.ETM
- HAYZ1LLLA0
Once had a client who asked me to quote some work. Hadn't heard from them in a few years.
The email he sent me asking for the quote was a RE: to our last communication we had in which I was informing him I was taking legal proceedings for not paying his bills.
- monoboy1
Today I get an attached winmail.dat file that was supposed to contain a load of important files.
I ask for him to just re-send the PDFs as an attachment or send a .zip archive instead.
Reply "We don’t appear to have access to Zip documents here".
From a large international insurance company with the strapline...
Business Without Barriers™
- sted1
Going trough a new client's Q&A email responses:
"We don't have Skype, we just yell at each other."
this is going to be fun!%
- http://img.pandawhal…utopian
- Sounds good. 'we're always on skype' = we're gonna fucking annoy you 24/7Fax_Benson
- notype1
Potential client 20 mins late for call last week (our very first meeting).
Not an exciting talk about what he and his org are trying to accomplish. The subject is something I'd actually like to get away from but the work would be slightly challenging but easy (but not "fun"). We had a call scheduled for 2p today that he just cancelled because his offices are closed from the storm.I'd still find out a way to keep my promise on a call if it were me. IDK, high standards?
Getting that gut feeling that this will not work.
- You think he would cancel earlier, but things can happen. Have you discussed rates? If he's okay with your pricing and can pay on time, keep him.bainbridge
- That last sentence might be good advice bainbridge. Nope, no discussion of pricing but they are well funded.notype
- Maybe he's having a bad week. But if you want out, this is a good excuse. If you do have a meeting and aren't getting along, just pull the plug.bainbridge
- monoboy0
'This is unacceptable, you said you'd have this finished by today.'
...Yes. Isn't this what you were expecting?
'No, all you've sent me is the front cover. I expected to sign off on it today.'
...Let me check. Yes, I've sent you the whole document for review on basecamp.
'All I can see is a jpg of the cover, where's the rest of it?'
...It's a PDF. Download it to your PC and click next and back or scroll on your mouse.
'The pages are appearing now.'
...Fabulous.
With clients, it's best to presume nothing.
- You still find people this stupid?ETM
- It's not the ignorance that bothers me, it's the demanding shitty attitude.monoboy
- I had one client phone me up in a rage because a printer queried the 'dippy eye' on one of my images.monoboy
- Very rude.bainbridge
- omahadesigns1
Have a small client that I do basic color correction jobs for every once in a while.
They sent me their contract when I sent them a bill. I agreed to their terms and NDA wording.
Client writes back. "Good. We would expect you not to ever share our internal business with anyone."
I only do color correction and never met more than one person from the company. People are paranoid.
- so what's their internal business?drgs
- pics or it didn't happenbklyndroobeki
- cannada0
I agreed to help out a client's cousin on a logo for her startup without know anything about it.
She emails me a low-res image and says "here's the concept I want, can you turn this image into a logo? it should take you like 15 minutes, right?"
- post the imageimbecile
- here
http://i.imgur.com/1…_niko - less than 15 minutes needed... http://i2.kym-cdn.co…imbecile
- did you learn your lesson?doesnotexist
- freedom0
Client sent me some photos from his phone.
"I like my face in the second photo, but my body in the first one and my wife's angle in the third. Can you combine those parts?"
There are four low res photos of them in different poses in front of a tree.
- low res photoshopping is easier. happy you.uan
- could be amusing - he's asking you to fuck it upFax_Benson
- Post it here, we'll do the photobombing for you.Maaku
- Hayoth0
I have been doing ad design for a company that develops a security product.
When the ad is going through revisions (somewhat serious in tone) with a problem solution vibe the client says this...
"We only have 3 seconds to get their attention. I think we need a pink poodle, a soccer ball or something else awkward to get their attention. Yes, I'm serious."
The ad is pretty engaging and our analytics based off the previous ad designs shows it is engaging the audience and they are responding...Now the ad has a clip art soccer ball in the corner.
- I presented a "coo coo duck balancing a soccer" which he loved but ultimately went with the ball.Hayoth
- <--Global CorporationHayoth
- Why not put boobs?omahadesigns
- Infomercial x serious design.omahadesigns
- make sure you compare the metrics of this ad to the previous one when you make the next one...zarkonite
- freedom0
Sent client a proposal in January and never heard back. Got a response today that they are interested in moving forward asap.
- I have those. Get ready for them to disappear again before the deposit gets paid.Fax_Benson
- add language that says proposal is good for 30 days, otherwise needs to be revisiteddoesnotexist
- ^ ThisJonWilliams
- bklyndroobeki0
Made some extra edits for a client recently, worked outside of the original contract for a few extra hours.
"We had some shifts in our organization, we won't be able to pay you the remaining $550 but will revisit it in October"
FUCK YOU!
- so next time they ask for something, say you're still waiting for paymentmonospaced
- was definitely my fault mono, ever have a gig that you juuuust want to get out the door? they paid in one lump but didn't pay for the extra edits.bklyndroobeki
- yeah, been there!monospaced
- "We love the work you've done on this!"
though ... ah well. Keep learning the same fucking lesson till I get it: Water-MuthaFucking-T... Contract.bklyndroobeki - Few hours = $550?omahadesigns
- "We had some shifts in our organization, we won't be able to deliver until October"omahadesigns
- Omaha, I charge by the hour. Yes it took a few hours. I keep timer files detailing all of the edits.bklyndroobeki
- sephil0
Clients that always send image by World doc.
- I get that too. It must be more effort for them, right??freedom
- hahaha, this.burnt
- yeah, I wonder what's their tough process. "have to send this jpg, lets copy/past it in doc first, just to piss off the designer"sephil
- Also... the client that send jpg pasted in a ai file when requested ai vector logo.sephil
- cannada0
Client sends 300x300 px photo. How do I make this high res for a 90 inch high poster?
- bainbridge0
Client suggested today that we have our meeting over iChat.
- whats wrong with that? do it all the time...ArmandoEstrada
- Phone is much quicker?bainbridge
- yeah done that heaps, and skype.inteliboy
- BusterBoy0
A now ex-client of mine...
They went out and hired a fucking "Social Media Expert". This "expert" decided that the custom built CMS we had produced was too complicated for her to use so convinced the client to move "to a much simpler platform".
Turns out she got her boyfriend who is a fucken graphic artist who does the occassional bit of Wordpress skinning, to rebuild the site.
Surprise surprise the entire site has turned into a stinking pile of shit...ecommerce is now completely broken and the "Social Media expert" has been asking me for all kinds of assistance removing the client from the process.
All my replies to her have been BCC'ing the client...so I'll be expecting a call soon to rebuild the thing again.
Fuck some people are dopes. "Social Media Expert"...pfft. What kind of joke title is that. Wow, you can use Facebook and Twitter you fucking genius.
- HAHAHAHAHAHAHAHAHAHApango
- Don't forget she has IG skills.doggydoggdog
- sounds like she conned them.freedom
- Al_dizzle0
those radio buttons look like tits.
- what's your client do?ohhhhhsnap
- Post radio buttons now!wagshaft
- lolohhhhhsnap
- Radio buttons or GTFONathan_Adams
- Julesvm0
- Was just reading this on HN - the quibbling about payment thing rang real true..detritus
- This is similar to every client I have ever had. Please send the client my way!thisfreelancelife
- freelancelife that sucks. maybe you need to change it up.ohhhhhsnap
- I've just gotten better at circumventing the issues. When I read "mentions money" all the time, I understand that to be fear. I assure my client I am on top of it and then charge more, like a nuisance tax.thisfreelancelife
- ohhhhhsnap0
Saturday:
"40 page 8x10 report, copy is 80% there! Sorry about the stuff that happened last time when we worked together but you're in the payment system now, there should be no problem.We can pay you up to 3,000! It needs to be turned around by Tuesday"
Sunday:
Emailed quote for job, agreement, and timetable for them to sign off on.Client:
"We'll have our ED sign off on it Monday, she's away"Something is wrong with this field...
- That's ridiculous...MrT
- ... so i'm not going crazy.ohhhhhsnap
- Book report?fredddddd
- stats reportohhhhhsnap