Virgin Media
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- lowimpakt0
are there any telephone/internet company that aren't shit on the post sale service?
- lukus_W0
The best way to deal with this is to send a strongly / carefully worded email to their customer services team; but ensure you copy in the CEO (Neil Berkett), and their media / press office.
This generally has the effect of putting the fear of god into the customer service lackey who receives the mail. I've used this technique quite a lot, and I've always had success.
- Dodecahedron0
The best way to deal with tech support is to get really angry and racist.
- whatthefunk0
Every time I deal with a company like this I keep a log of the times called, time spent on the phone, the name and employee number the of the people. When shit goes wrong, which it always does, it helps to be able to repeat all this info to them when asking for a free month of service. It works, I tell them - "with all the work I've had to do to get this service correct I feel like I should be put on the payroll" it works every time.
- Wolfboy0
The really annoying thing is that BT can't get close to the speed I get with Virgin. I spoke to them and their lines (although supplying up to 20MB) only supply 6.5 to my building (or postcode - not sure how they measure).
So I'll be sticking with my Virgin cable. Right, off to write a letter!
- maikel0
Mate, you are pretty much f*cked.
The customer service is sh*te as the contract are no shorter than a year long. So that is that.
If you are that pissed off, write them a few letters and wait. Most likely you won't get a f*ck back, but eventually they may reimburse you something.
They cannot credit you more that what you pay, so the best you will get (I got that deal) is a few months for free.
On your terms and conditions you agreed that they will not be liable for any damage or loss caused by faults in the service.
Sorry for the bad new.
- Stugoo0
In the past I have been on the receiving end of this sort of crap from them too, I vowed never to go near them again...
..but I managed to find myself using them again... something i will probably regret in the near future.
- set0
yea they're cunts.
My internet was down for a few days last year so I rang them up, after about 10 minutes of dicking around with the automated cunt of a voice I got put through to some barely intelligible asian guy... he ran some tests and said that on his end everything checked out and was running fine and so they couldn't send a technician out.
He almost implied that I was making it up or that my computer didn't work. I lost my temper and ended up hanging up an luckily it sorted itself out the next day.
Major cunt bags though I'm afraid.
- detritus0
fuckit, write them a letter, it'll get it off your chest at least.
I was highly amused that I had to write a letter, on actual paper, when I wanted to make a complaint when I was with them.
It's kind of like beating on a drum to make an order with your paper supplier. That's a crap analogy. Sorry.
- Wolfboy0
yeah, I get that sinking feeling from talking to them over the phone. I've got an address to write to but I don't have high hopes.
- detritus0
I wouldn't hold your breath.
- Wolfboy
Anyone had to deal with the Virgin Media complaints department before?
My broadband has just been mended after a whole month of it being down (they had to replace the cable) and I want some kind of compensation for the inconvenience. I think I'm entitled to something because their Indian call centers messed up my technician appointments no less than 3 times - one of the many reasons it took a month to sort out.
They have credited my account with £30, but the broadband costs £25 so as far as I'm concerned they seem to think my time spent on the phones to them, my time off work to be there for their technicians and general crap I've dealt with is worth £5.
So anyone else had issues with this bunch of goons? and did anyone get a favourable outcome?