Virgin Media
Virgin Media
Out of context: Reply #10
- Started
- Last post
- 11 Responses
- lukus_W0
The best way to deal with this is to send a strongly / carefully worded email to their customer services team; but ensure you copy in the CEO (Neil Berkett), and their media / press office.
This generally has the effect of putting the fear of god into the customer service lackey who receives the mail. I've used this technique quite a lot, and I've always had success.