Freelance Q Revisions
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- redant
what is the best way to communicate that you need changes in a outlined documented format. My client continues to tell me verbally or item by item through emails. Do any of you have particular procedures? I seem to get really close and then get quite angry and frustrated because of all the changes to things that were previously discussed and done according to clients demands. Any help is appreciated. -red
- bulletfactory0
just send a document that [somewhat] politely states that for efficiency purposes and clearest communication you would prefer the client collect all updates and place them in one outlined file. Explain that receiving updates item-by-item daily is difficult to maintain. They should be understanding - if not...... throat punch them.
- neue75_bold0
annotations in .pdf's are generally pretty convenient...
In the olden days, we used a little something called the facsimile... which was always great, of course, only if you could read the clients hand-writing..
Personally I'm fine with lists in an email as well, anything I can print out and check off as I do them... Verbally is just unacceptable, I always tell clients to put it in email if they start verbally going through them...
- shit, sorry, clearly missed the point of your post...neue75_bold
- no that is rightredant
- nice, I'm 2/2 today...neue75_bold
- hehe its ur day todayredant
- it's always my day...neue75_bold
- u r the shit :)redant
- btw how is where u are?redant
- redant0
thank u
- heavyt0
I tell my clients that they need to send all communications to me via basecamp htttp://basecamphq.com
Sometimes they ask why, but everyone has a process. It could be faxing a formal change order, or whatever else, so i dont think it is too much to ask.
- ivgin0
When they call I usually tell them: "Hey, sorry, but I'm on the move, so I can't remember what you're telling me. Please send me an email with bullets."
Email seems to be the easiest and most comfortable way for both sides.
- redant0
Yea I have got to get some processes down. PLus I don't ask for money up front and towards the end I'm wanting to get paid and they are verbally telling me all these changes they need. So I get annoyed.
- rainman0
We limit clients to 3 rounds of changes. Tell them up front so it's completely structured. If they get out of line during the project we inform them that they've gone through their 3 rounds of revisions and that we'll start charging hourly. Make your hourly high enough that the get scared shitless... usually gets them back into routine.