BBVA + IDEO
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- beautiful0
I like it.
- akrok0
90° rotation thing = no one over your shoulders.
- Right. It's much better to have them in your peripheral vision.luckyorphan
- akrok0
not bad.
- MrT0
So what exactly should two years' work look like?
I like it.
- popovich0
how about the disabled people? blind? how are they supposed to interact with a touch screen interface? how much is it really "human"?...
it's neat and "delightful" [keyword], but not really human...
- < Bingo.luckyorphan
- blind people? They don't use ATMs do they?Ancillary
- Not BBVA ones. But certainly other ones. Braille can be found on all of 'em.luckyorphan
- It's true, most ATM's in australia and I know Japan definitely it's required..tOki
- whatsup0
very interesting. as we go into these future touch screen devices, i see how we would be ignoring those with seeing disabilities by not offering a keypad with braille.
i would also like to add that when you see an ATM, it tells you right away that you can draw money out of the bank. These new 90º machines do not afford this type of behavior.
- CockDiesel0
slot clutter
- whatsup0
Wow, I'm pretty disappointed in the lack of considerations attributed to this concept. Changing the angle of the ATM machine and using a full on touch screen does not constitute as humanizing does it? If there was a voice involved then I could have believed the bullshit more, or maybe another year would have sprouted such an idea.
Firstly, the new idea is plagued with more security risks and annoyances. The new privacy fence now allows my friends or even strangers or a homeless guy begging for money a nice perch for them to hang over and view my private information. Now I'll be forced to figure out how to tell them to go away.
The larger display of my dollars on screen, now tells the anyone in view, how much money I am to expect. So that when I step outside, my mugger knows that I have a nice large sum of money.
This new booth is a drug dealer's dream! He now can make easy trade offs at the ATM with his/ her clients. This is why many phone booths were taken off the streets in the first place.
Lastly, in trying to design to be more human, I believe the design takes more of a bathroom urinal.
- do you really think they give a shit. if they going to mug you, they will. no matter what the atm looks like.akrokdesign
- < they'll mug you if you have money. 2. here they can mug you w/o anyone knowing at the ATMwhatsup
- mug express. :-)akrokdesign
- whatsup0
- < that's the way atm's are setup today.akrokdesign
- but they don't look like urinals like the new ATMs here did.whatsup
- plus i couldn't find any urinals at 90º. that'd be gay and peekingwhatsup
- hah.akrokdesign
- luckyorphan0
http://sbus.blogspot.com/2010/03…Chase has been using those new ATMs since 2007. They have touchscreens, a deposit slot that takes, reads and adds up loose checks and cash without deposit slips.
The card reader is a swipe, not an insert, thus eliminating the potential for users to 1. lose their card to the machine, and 2. forget their card. I use one in my neighborhood regularly, and it is a huge improvement from older ATMs, but still only a step up.
It has full braille instructions at the base, as well as very friendly communication (as if that matters). It's also super fast and there is no gimmicky video garbage trying to get me to watch "The Bachelorette".
Clearly, if they were released in 2007, they were in development a while before then. BBVA got a minor upgrade to the concept of personal banking, most of which included a cosmetic shift that alienated the blind and disabled.
IDEO has succumbed to believing their own bullshit. Hype over quality. Good work.
- akrokdesign0
i think these atm's will only be located inside the bank.
- ukit0
Personally, I've never really felt conscious of whether people could see how much money I'm withdrawing.
And who stands to the side of an ATM anyway? Much more likely the person is standing behind me, and thanks to the animated Euros (admittedly a pretty cool animation) they will now be able to see how much I have more easily.
- luckyorphan0
"So what exactly should two years' work look like?"
It should look more than:
• Touchscreen only
• Four slots become one slot
• 90°
• AdvertisingThere is just so much more that could be done with the ATM and personal banking experience. If we're stepping into the future, consider placing a small camera at the ATM that activates when the user steps up. This patches in to a teller in a remote location who would be able to personally walk the user through their transaction, and answer any questions they might have.
If no remote teller is available, or the user simply doesn't need one, an ATM user can choose to enter the branch if they need to speak with a teller, or just follow the prompts on the screen.
That would allow banks to place their ATMs all over underserved areas, and still provide a personal touch—without advertising, I might add. It would also allow them to redefine the concept of a 'branch', making it possible for them to significantly reduce their footprints or reconfigure how they utilize real estate. This could result in millions in cost savings, while allow for the workforce to remain and transfer into flexible schedules. Also, a customer could reach a teller 24 hours a day, seven days a week. Bank representatives would be stationed around the world, providing a truly global experience to their banking.
But then again, I'm sure there are better ideas.
- Fair enough.MrT
- in japan they have the webcam thing already. They have very few actual banks you can walk into and talk to someonetOki
- Tellers for every ATM is not cost effective. Why do you think they use ATMs?ximeraLabs
- identity0
few companies can tell a story like IDEO.
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I feel like the "two year" bit is something put into the video to mark the inception of the project/talks/pitch, etc...
- Ancillary0
We all use ATMs all of the time. You can't tell me that the market doesn't need improving. There are so many little things that I think of everytime I use one. It's better designers do this than some bean counter at the bank
- Improving, sure. But IDEO's improvements are not worthy of they hype they created for themselves.luckyorphan
- NONEIS0
Anyone who thinks 2 years is an egregious time-line for a project of this sort, frankly has no business commenting – because you are flat out wrong. I have seen single kiosk projects take this long, let alone a series of them plugged into a banks financial system, the infrastructure and planning that goes into making all the pieces come together is a huge part of the delivery and pretty damn time consuming. They didn't spend 2 years on the UX, they spent it on the project – but I do agree they might by hyping things a bit, it;s 1 bank at this point, maybe wait till the system gets deployed in a few more locales before claiming "breakthrough"...
- I'm a little confused. Either one is flat wrong, or IDEO is hyping things. Can't have both, right?luckyorphan
- ukit0
I thought luckyorphan made some good points...the design changes here seem more cosmetic than substantive. Sure there are plenty of ugly ATMs, but there are also some that are as nice looking as this already out there.
- luckyorphan0
^^ I agree that designers should be involved in as many things as possible, because we make things look and work better. But we need to be very careful about over-hyping our work, because the non-designer/potential client will call bullshit, and that weakens the argument for design.
Designers already have an uphill battle convincing money people and business people that design is valuable. We shouldn't make it harder by overselling what we do. Designers must always be fair and honest with themselves and their clients about the level of change their work will affect on the world. If it's huge, so be it. If not, we should accept that and not become bullshit artists.
- Sorry folks, not sure why this hit a nerve. Thanks for tolerating.luckyorphan
- tOki0
I wonder if one of their blind customers will sue them...
I bet they thought they were geniuses for going full touchscreen..
- < yeah, i bet some lawyer will catch that pretty fast.akrokdesign