Client Rage
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- HomeCreative
Just had this conversation with a marketing director of large organisation about a 3rd A4 leaflet.
Him: There is a lot of text here.
Me: Yes, but this is what was supplied. I mentioned it to your assistant before this job was started.
Him: Hmmm, ok then perhaps it looks plain because there only an image on the cover and a couple of small images throughout.
Me: I know what you mean, but there is so much copy there is not
much you can do with images unless cut the copy down.
Him: No the copy has to stay, and I would like a picture to go with each section.
Me: Seriously? there are 15 different paragraph headers
Him: Of course im being serious.
Me: Errrm, ok then thats not a problem, we can just increase the amount of pages?
Him: No it has to be 6pp folded out of a A4 sheet.
Me: Can I get our copywriter to edit the copy?
Him: No I wrote this and its correct
Me: Your message wouldn't change, it would just be edited down to fit the space we have available.
Him: No, look is it really that hard to add a couple of bloody images in?
Me: No it isnt, but if you look at the page you will see that the type is quite small and it still fills all the space, so where would the images go?
Him: (Getting annoyed) Look, just f**** go away and do what I ask.
Me: Sorry?
Him: You fucking heard me, just fucking do instead of being a fucking dick about it.
Me: (Perplexed) Errrm, haha sorry is this a joke, you are you joking aren't you?
Him: Do I fucking sound like I'm joking you fucking prick?
Me: I think we should end this conversation now, and we speak later when you have calmed down.
Him: Dont you fucking hang up on me, I own you.
Me: Hahah Goodbye........Hangs upAnyone else had to deal with a tosser like that????
- kelpie0
"I OWN you"????????
for real?????????????????
- mistermik0
yeah sorry about that
- Orbit0
Wow, total wanker. HR his fucking arse all the way to an industrial tribunal.
- kelpie0
hmm, this company in trouble b y any chance? think he might be a bit stressed cos someone up stairs is toying with the idea of making cuts in non essential departments?
- HomeCreative0
I think he could be facing the chop, as he really doesn't have a clue!
- kelpie0
are you freelance or your own boss? what's the policy on you hanging up on difficult clients in that situation, will you cop shit for this?
- No my own boss, the only shit ill cop is loosing them as a client. But im not being spoke to like that.HomeCreative
- sounds like a bonus in this situationkelpie
- Definately, I was in a meeting with him and he lost his rag at someone who asked a really good question he couldn't answer!HomeCreative
- ...answer
HomeCreative
- harlequino0
"Dont you fucking hang up on me, I own you."
What is it with marketing people and the gangster act they go into when backed into a corner?
- Kiggen0
Wow, never had that happen. There are basic rules of etiquette...crazy...
- HomeCreative0
I think this is what he did after hanging up
- haha, and that is you in the cubicle next to him...jimzyk
- Orbit0
Do they have any outstanding bills to settle? I'd make sure you get that secured before burning any bridges.
have you considered asking him to print out the existing layout with the exisiting text on it and then marking pencil boxes to show the size and position of each image?
After he has sent that back to you, adjust the grid and send him back the results with the 1.5pt typesize, asking him to sign it off.
- HomeCreative0
No outstanding balance thank god. Will let him calm down and do that Orbit.
- Andrew_D0
If he owns you, now my be an appropriate time to make an offer, he's probably in a selling mood.
- designbot0
Man sorry to hear that. I used to have to work with lawyers alot and some of them were total pricks. Never had anything escalate to such an absurd level though. Since you kept your cool, chances are he is going to feel like a jerk off after he calms down.
Good luck.
- mistermik0
make a video of you burning said leaflet and then wiping your arse with it.
repeat till he crys,.
- HahahahHomeCreative
- wouldn't you really just be wiping your arse with your hand? seeing as you've just burnt the leaflet?kelpie
- nah i pissed on it half way through. forgot to add that,mistermik
- boobs0
He's obviously been listening to too much Jerky Boys.
- harlequino0
If he comes back all apologetic, you should make him put you on speaker and then loudly sing an "I'm Sorry" song so all can hear. Make up your own lyrics too. Something like this perhaps:
"I am very very sorry
I was so such a stupid prick
I have atrocious manners
and such a tiny dick"You get the idea.
- boobs0
Post his phone number so we can all call him up and lambaste his fucking ass!!
- magnificent_ruin0
I OWN YOU
- olli1010
If were you, I'd write him an email detailing the conversation and making sure he understands it's totally inappropriate. Then, I'd ensure I'd CC: his superior or manager.
Don't ever take shit like that from a client.