Clients resurface
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- ItTango
Clients paid for work which was never completed because they were "too busy" to review web comps or provide additional content. This was Sept. 07.
Now the f*ckers are back with a sh*t load of edits and new content... expecting to pay little or nothing.
Caught off guard here. What's the consciousness on this?
Thanx.
- BattleAxe0
contract?
- Mimio0
Might be nice to pick up the phone and yell "get fucked!1" in to the receiver.
- ItTango0
Contract - yes. But it covers the usual things, including cancellation of project but not the client fade out/fade in.
- how long before project considered canceled?ItTango
- That would be a saver
atlasundead
- linearch0
you gotta have a clause in your contract that states feedback must be given within certain amount of time. i have run into this so many times.
- Gifto0
Did you chase them up last year to get alts I take it? If they take that long to get back and that's their approach to working with you they've blown it — I'd politely decline to do it.
- MSTRPLN0
Surprise you've gone bankrupt during that off time when the client vanished and cannot continue with their work.
the recession hits us all.
- SkyPoo0
I would politely decline to do it, but advise them how much it would cost to get back onto your current schedule on a rush fee, based on the rates you are charging this year for similar (and possibly utterly ficticious for all they know) projects.
- Putting together a new proposal momentarily. Deciding on the level of fiction!ItTango
- ItTango0
Thankfully other clients filled the gap. As for them, they seem recession proof. Big problem is they had no project manager for this.
- eryx0
It sounds like you have run into a problem about scope. They paid you with the understanding that they could make edits to what was already done. If the scope of the work has changed, new content, then this changes the scope of the project.
Edits should be in but the new content is out. You might want to tell them you want all the edits at once and that if they want anything further than it will cost them more. Don't take the changes one at a time. Tell them you want a consolidated list of edits to existing content but new content will have to be billed separately at an hourly rate. Set a date that you are both comfortable with.
Keep records of your correspondence. If they want to bring you to court you will need it.
I have found that a lot of clients never have an end to a project, if this is the case than maybe set up a monthly maintenance schedule and charge them every month.
- ItTango0
Thank you all. Fortified now.
If you could just come to the meeting with me...
ItTango
- letters20
Its a change in scope, namely the timeline and deliverables. Re-cost the project to account for the added coordination and additional scope that they may be including in their comments/revisions. If they don't want to pay for it then they are walking away from the contract in which case you likely have a cancellation clause.