Clients resurface
Out of context: Reply #9
- Started
- Last post
- 11 Responses
- eryx0
It sounds like you have run into a problem about scope. They paid you with the understanding that they could make edits to what was already done. If the scope of the work has changed, new content, then this changes the scope of the project.
Edits should be in but the new content is out. You might want to tell them you want all the edits at once and that if they want anything further than it will cost them more. Don't take the changes one at a time. Tell them you want a consolidated list of edits to existing content but new content will have to be billed separately at an hourly rate. Set a date that you are both comfortable with.
Keep records of your correspondence. If they want to bring you to court you will need it.
I have found that a lot of clients never have an end to a project, if this is the case than maybe set up a monthly maintenance schedule and charge them every month.