Complaint Letter
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- 25 Responses
- Gucci
I'm writing one to an airline about a shitty flight I had.
Do any of you curmudgeony bastards have tips on how to write an effective one?
- Nairn0
Write it when you're hot. Put it away, review it when you're cold.
Just - sit on it, let the anger fester and the words gush forth.
- JSK0
You should call and argue until they give you something. All you will get with complaint letter is a letter they are saying sorry but its not their fault etc after about 2-6 months.
Or you wont hear from them at all.
- Point50
not really, just sound very upset, reference all the problems in detail and sound intelligent
- blaw0
Advertising 101: Include an action item.
- ismith0
Unless you threaten a lawsuit somewhere in your letter, lvl_13 is right.
- CALLES0
send them a little Anthrax in an envelope... that will make you feel alllll better
- Yeah, shove Scott Ian et al in an envelope and send it postage duelocustsloth
- gramme0
Earlier this year, my wife and I flew to Costa Rica for a vacation. I brought my boards with me and got charged on the way back for all four of them, when I only got charged one oversized fee to get out of the U.S. Previously, when we got to Costa Rica they had lost our luggage, so we were out of luck for 36 hours.
We contested it for 8 months before getting a cold, impersonal letter basically telling us that we had no recourse, and to kindly bugger off. Oh, and thank you for flying with Delta, we look forward to serving you again.
Assholes.
- gramme0
In other words, I would let it go because they know that the entire airline industry has shat the proverbial customer service bed, and so they don't have any real reason to treat you like a human being. You will lose hours of valuable time and not a little serenity over the matter. Next time, drive or get a freakin rowboat, at least you won't have to deal with mindless airline drones.
- ETM0
The more concise and diplomatic you are, the better chance of getting something from it. But you still need to be firm. I have done it in several occasions and been happy with the results.
I wrote a letter to the Banff Springs Hotel once complaining about a visit and they gave my wife and I the penthouse suite free for a night if we returned. It was as big as a house!
My wife and I just got back from Vegas last week and we had some hotel issues as well. We notified them on checkout and they cleared all room service charged to the room as an apology.
When we had our home alarm installed, the installer made a real mess of our walls... beyond what was expected. When I complained, they sent someone to repair it all and gave us 6 months free monitoring.
Most businesses are decent and want to make it right, as long as your approach doesn't put them on the defensive and you give them a fair chance.
- Gucci0
it sucked. as far as I'm concerned, they sold me half a seat. I sat beside a disgustingly fat sweaty man. it's not my job to tell lardo that he had to buy 2 seats. it's not my job to tell him to try and sardine his ass into 1 fucking chair.
^^not in the letter.
- ETM0
It you approach it right, you should get a free credit. Don;t expect any cash money back.
- canuck0
put some white powder in the envelope.
- pencilpants0
you should just draw everything out...they might be more "visual" learners.
- flavorful0
This is why I basically only fly Southwest. As they are the greatest airline in the world.
- ETM0
You know... sorry to be rude, but when really over-weight people say things like "How does me being fat affect you?" --- well an airplane, or bus ride etc is one way. You DO affect those around you when you don't fit and invade our space!