Powerbook problem
Out of context: Reply #29
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the fact that i'm ignored or flamed does not bother me and as far as the apple number goes, if this is a recent purchase {new} he should not be charged for his call depending on what is stated in his warranty
as far as your stories go i will not argue. i will only say it is most likely similar to what i had described about best buy as the employees are there to keep callers off of hold not solve problems
don't forget, this is NT not an apple forum, nice is not a protocal here
keep in mind also that this machine needs physical attention [a mechanic perse]
if i had it in my hand i would plug it in to mine and get started asking questions and so forth
an anology:
woman: my car is making this funny sound, whats wrong?
man: i'm not sure but if you do this and this and this you can fix it even though you have no training or idea of what's wrong
does that ever happen? no.
apparently he doesn't even know what he did wrong, so how are we supposed to guide him to a solution?
the machine needs the attention of someone that is educated and informed in mac operating systems who can do what he needs, not the blind attempt of some random user who omnly uses software applications installed on that system taking suggestions from people who aren't sure whats wrong.
that may sound rude, but i believe this is the current situation