why media temple?
why media temple?
Out of context: Reply #11
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- grafholic0
24/h support usually happens by having offices worldwide, with different offices covering certain hours.
the problem with that is that some offices are so far away from the HQ, the training and knowledge sharing, or simply communication about bug/tech support with other departments does not happen as frequently or smoothly as one hopes for. like what happened to dell's support center in india. and people end up getting frustrated.