Where Are The DVDs
Out of context: Reply #24
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- kbags0
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Regarding a dispute you are apparently having over REF Number: 153969...It has come to my attention that you question your customers’ abilities to fill in online order forms and then blame them for your poor business operations? Why would any product that somebody paid hard-earned money for leave your warehouse without a full and proper address? Even if this customer botched your form—which I’m confident is not the case, as this customer happens to be an Internet professional who codes for the web for hours upon hours per day—your website’s code should have indicated that something was maligned. If not, as the company TAKING PAYMENT, it should be your responsibility to confirm a mailing address. Quite simply, no company should ever send inventory ANYWHERE without a full address. This is totally unacceptable and reveals much about the lack of proper operational procedure at filmnight.com fulfillment center(s).
That you have further insulted your customer by blaming him for your company’s inability to process an order correctly—and without any measure of correction—is most unfortunate, because the bad publicity your company has received through your conduct has cost filmnight.com’s reputation far greater than simply remedying what was an inexpensive problem. Bad press travels far quicker than a package of DVDs."