Lemon PowerBook
Out of context: Reply #32
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- gerhard0
You won't find 1 faultless product in a whole wide world...
I had problems with my Powerbook but I still love it to bits. It was a faulty HDD that would boot only when the temperature outside would be 79.3F precisely (and no rain, of course) :-))). After spending 3 hours with Apple on the phone and not getting anywhere, they said that I should take it to the nearest Apple Centre blah blah blah. At that point, I asked to speak to their supervisor. I explained him the problem and finished with this:
"I did not buy an Apple to have hardware problems. I did not pay in excess of £1,100 to have Windows grade issues. I want you to come and pick it up. I also want the problem to be sorted in no more than 3 weeks because I will be attending a conference that requires a laptop."
You have to be firm and say exactly what you want. They don't care about moaners and girls that scream and threat. That's complete bollocks. Just tell them how long you had your problem for and how soon before you want it back - fixed, of course (or replaced - even better). NEVER go back to the retailer because they can't do much about faulty hardware. They can attempt to fix it, but if it doesn't work, it will be shipped to Apple. If even Apple can't fix it, they will replace it. That's the way things go.
Oh yes, do you know what happened in my case? Next morning this UPS guy comes with a box and tells me that he will come later to pick up the faulty equipment. From the time he picked it up (he came as promised), it was 24h before I got it back. Not a problem since ;-). I even called Apple to thank them for a very good service ;-).
What if it doesn't work out? Well, I am not accustomed to the US legal system, but legal action is the last thing that any company wants. If you do that, you will open a can of worms that noone wants to even think about. People don't realize how serious legal action is and how much it can dent a company's reputation. If you can prove that their faulty hardware made you lose money (not being able to continue your work type) they will be obliged by law to re-imburse your losses.
Get back to Apple and tell me how it works out ;-). REMEMBER: don't moan, threat, shout, be rude etc. The world is not lead by cavemen but by gentlemen ;-).