final email
Out of context: Reply #30
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- cola0
I also limit the client to 2 or 3 1 hour sessions for initial brainstorm before I deliver 1 of 3 rounds. This way they don't ever ask for me to come in and discuss because they know they only have 2 or 3 of these. When i deliver a round I make it known what we need to get from this round. Round 1 is always for initial dialogue, round 2 takes away from round 1 and round 3 is for refinement.
There has been way to many times where I have let a client off leash and before I know it I am resentful. I never blame the client, I always look at what I did to get a sour result and what I could have done to prevent it from happening again.
If I find a client who calls all the time expecting me to talk for an hour with them at any given time, I suddenly hardly answer my phone often or I don't even return the call for a couple of days when a client calls. I would rather them find it somewhat hard to reach me so when they do finally get me on the phone it remains very productive.