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Out of context: Reply #75326

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  • whatthefunk7

    "there's nothing we can do, the computer does it automatically."

    So memorial company sends me a proof to approve before carving my father's headstone and the kerning is waaaaay off. Can you imagine my frustration at hearing them tell me they can't/won't fix the kerning (you can drive a truck between the spaces before and after the letter A) on my father's grave stone!?!?! They simply refused to space out the other letters accordingly, was a surreal couple of weeks attempting to get this corrected.

    I should have known when I found out this company was the same that did my grandparent's and the SAME kerning error is there, I even used it as an example and they still refused.

    Never in a million years did I think I'd be arguing over kerning on a memorial. Had to finally get my deposit back and go with another company. First time for everything I guess, ugh!

    • I went through the same thing. don't know why I had a imagined that a guy with a chisel would be doing the workGnash
    • you'd think you could send them the vector artworkmonospaced
    • Years ago this was an issue with CAD text. I think every letter gets stuck in a box and then placed next to each other. They can't take a .DXF from illustrator?monNom
    • This also sounds like a company that has no idea how the "computer does it automatically", and no interest in learning.monNom
    • ^ ding ding ding, they had little interest in even hearing about it so I had to go elsewhere, so odd they wouldn't even budge. The error was glaring!whatthefunk
    • May be more difficult with stonework, but decades ago I was sending kerned CAD drill templates, dielines, and letters for large retail installs just fine!evilpeacock
    • I'm sorry mate. I designed my mom's and it was terrible. Supplier finally accepted my AI file and got the job done over a year laterGucci

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