Firing a long term client
Out of context: Reply #15
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- nocomply4
I struggle with letting old, unprofitable clients go too.
I'd go with something like this:
* I'm transitioning my business this year to focus on ____ and will no longer be serving clients in your industry.
* After _____ date I will not be available for any additional work. (Give her a full month's notice.)
* Unfortunately I don't have any personal recommendations for service providers, but I recommend checking on https://www.codeable.io/. (If it's a WordPress site, if not, find a similar marketplace.)
* I want to make sure you are all set for this transition, so let me know what I can do to help you get ready over this next month.
Will the client be happy with this? Probably not.
But would I be happy with how I handled things, knowing that I provided sufficient notice and made an extra effort to prioritize the project prior to transition? Yes.
My advice: Lead with empathy, but remember to be fair to yourself. (Easier said than done, I know.)