Clients are grinding me down...
Out of context: Reply #13
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- fyoucher10
I think it's more than just a contract. You need to make them VERY aware of everything (amount of rev's included, late fees, etc), UPFRONT. Don't just hand them a contract and have them sign it. When you send it, make them aware of what they're signing. Write it in the email when sending the SOW/Contract. Then give them a call and walk them through it. I've found this gets rid of major headaches. Especially when it comes to payment. Tell them it'll be due on this specific day. On this day you'll have late fees and it'll be this much. Put this on your invoice too. Instead of adding a clause to your invoice that states late fees, make them aware. So instead, write, amount due $XXX if paid by XX/XX/2013, pay $XXX if paid by XX/XX/2013. Something like that. If you're sending links to design work, let them know what revision they're on and how many are left. For example, "Design Revision (1 of 3)".
A lot of clients just sign it and don't realize what's included.