Retainer clients
Retainer clients
Out of context: Reply #9
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In my previous company, huge part of the revenue was the SLA - Service Level Agreement - clients were submitting work via ticketing system. Mostly, it was a content editing, imagery replacement - in other words - maintenance work. The most amusing part was that the vast majority of the work was done using CMS that were crafted to suit their needs. Clients were too lazy or did not want to do the work.
You could offer them some sort of SLA, restricted to certain tasks; requested task that are outside of the scope, would be a new billable work for you.