UK Broadband
Out of context: Reply #18
- Started
- Last post
- 27 Responses
- nessdog0
You're lucky that you can't get NTL broadband! I've had problems from the very beginning. The cd that they provided me with to "get connected' managed to mess up my hard drive... (the same cd made a friends mac think that it had deleted it's HD) so after spending several hours on the phone to them and a techie being sent out, I decided to reformat my mac and try connecting without their 'connect cd'. This worked.
Then the NTL box broke, so they brought us a new one 2 days later. Unfortunately, we couldn't reconnect yet again. Their technicians came out but couldn't connect us either. I decided to reformat the mac again... this sorted out whatever the probelem was and were connected again. Then the box broke again a few months later... again we couldn't reconnect to the mac, so we had to hook it up to our other mac.
When we moved house, NTL told us that we were not in the right area to get broadband... After several calls of me insisting that we were (there was a fookin cable box in our lounge)! So they sent someone out to have a look and then realised that I was right. When it came to plugging the mac in.... surprise surprise, neither of them would connect. So after hours on the phone to NTL "support' they sent a pc technician out (I was told by the pc techie that they don't actually have mac technicians). Anyway, eventually we tested the network cards.. and both network cards were not working! Both of them! I'm not sure how both the network cards became damaged??? But it's all very dodgy.Each time you phone up 'support' it takes you at least 45 mins to get through to anyone and then they tell you that they'll put you through to somebody else.. so you're on hold for another 30 mins or so. They haven't changed their freaking 'on hold' music for nearly 2 years (it's a 10 minute loop!)
Just recently NTL broadband's been really shitty in my area.. it was off for most of the weekend a couple of weeks ago.. and would randomly go off for a few hours before that.