bad customer service
bad customer service
Out of context: Reply #10
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- monNom0
You've got to know the business model for these places is to set you up and collect the cash-flow with zero labour from their guys.
In order to migrate an account it's probably outside of the functionality of their automated system. They might need to move some stuff around manually, which takes up somebodies time. At that price point they could blow through the entire annual profit off your account in an hour or so. It's almost better for them to lose you as a customer.
Didn't they just offer you a refund? just set up a new account and do the move yourself if you're happy there. You get the price, and they don't get hurt.