mediatemple ss ---> gs
Out of context: Reply #8
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- moural0
Ok, just thought I'd post a PSA about this.
After an email exchange beginning last Thursday, I just got off the phone with someone named Ryan.
As I suspected, I'm getting screwed (to the tune of only a few dollars mind you, but it's the principle, blah, blah, blah...). Ryan told me that the discounted NT rate does not carry over to Grid-Service Lite and that I was "lucky" to still be getting discount when I try to migrate. Whatever.
I asked what would happen if, or when, everything is migrated over to (gs) on their end, and he said that I'd have to pay the regular rate for (gs) lite of $100. Perhaps I just have a shitty memory, but wasn't it posted that the NT discount would be for the life of your service? I guess that just clever business/legal talk.
Anyway, the whole conversation just irritated me. He kept saying what a good deal I was getting, how lucky I was to get the 50% rate, and that I should just pay the few bucks and not make a big fuss about it. Now, maybe I'm just living in a bubble, but if they knew I was getting a "better" deal than advertised, wouldn't they fix things on their end? I think it is obvious that I'm getting the exact rate that I should be getting, and they simply don't want to fix their little math error... err, profit scheme.
Some customer service... @$%&!
So, just to clarify - if you migrated to the (gs) on any day other than your billing cycle date, MT incorrectly, or rather wrongly, calculated the pro-rated charge based on a yearly rate of $100, rather than the NT 50% rate. Like I said earlier, it's only a few bucks, and not a glaring error, and perhaps why many of you may felt that things went smoothly... but I'm pretty confident that you all got screwed out of a few dollars, too.
I know I'm probably a pest arguing over such a petty sum, but it's a shitty business practice no matter how much I try to reason with myself.