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"There might have been a right way to do this thing, but we didn't do it the right way."
'MIGHT' have?! No mights about it - there is a clear right and wrong way to approach something like this and they though - wrongly - that being cheap and stupid about it was good enough!
The most unprofessional approach to something like this by a company purporting to support the freelance community that I have EVER seen.