FRUSTRATION
Out of context: Reply #23
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- mg330
Here's a good story for you:
In college, my roommate and I had cable modem - still kind of a new technology at the time 8 years ago and customer service was sometimes a total needle-in-haystack as far as quality.
We had all kinds of problems with our service, tons of calls, confusion, etc. etc.
One day i was just fed up with it after the guy couldn't tell me what the problem was, and I just let him have it. The following, word for word, occured:
Me: Look. Every time I call here about my modem problems you guys give me a different answer. EVERY SINGLE TIME.
Tech Guy: Well...
Me: You know what? I'm pretty much convinced that next to you at your desk you have a big cardboard box, and in that box are a milion strips of paper with a million different responses and answers you can give to customers. And when I call you just reach in and give me some random answer.
Tech Guy: Uh, uh, uh, sir, uhmmmmmmmm, *eyes bleed, uh...
Me (thinking to self, "he didn't find THAT in his book of scenarios!"