Apple = Microsoft
Apple = Microsoft
Out of context: Reply #22
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You got your screen fixed so who cares, tons of companies follow the same practice. They make you work for it, so many people would have walked out and said "oh well" and wait for more crap to go wrong. In that case, the company wins because they didn't have to replace anything.
Point being, if you fight enough and state your case without going postal you'll get things resolved.
In this case it was an Apple product for you, but Apple aren't the only ones doing this, and your comparison to MS is weak at best.