Office Bitching
Out of context: Reply #6
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- mg330
TheBlueOne,
That is why you use equipment vendors with on-site support, if it's available.
We just got a Sharp MX-5500 N in my Marketing department, color laser printer copier scanner, the thing was nearly $30,000. Excellent finishing features, saddle stitching, booklet maker, able to use a huge range of papers and weights.
Solid colors are coming out fine, but the B&W photos we use in attorney bio pages are coming out terrible. No better than the previous Sharp we had since 2000.
The solution to my problem with the photos? They tell me to re-edit ALL my original photo files (80 attorneys here), and save the TIF's as non-layered, flattened files, EVEN when the BG layer is white, the area around the head has been cut out.
They actually told me jpg's will work better when printing... when we've had better success with TIF's in the long run.
All my 2 layered TIF files worked FINE on the old printer. Quality was OK, we expected it to be tons better on the new one.
Anyhow, long story short, we've had this for nearly a month, so many issues with the Fiery, but we have support guys come by as often as we need them whether they are hardware, IT, or other aspects.
I couldn't even begin to imagine the headache from only using phone support.