Apple are bastards
Out of context: Reply #16
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- kpl0
well so far nothing happened that makes apple seem like bastards. their policy of replacing instead of repairing sounds like a good one. if the store is going to appeal to corporate, that's pretty good customer service.
In any large org something wrong happens, and someone forgets policy. some tired technician probably poked around and couldn't see a problem so they just sent it back. that happens...especially in electronics. it's what the company does in response to mistakes like this that matters. and so far it looks ok to me... you haven't really given time for them to prove themselves.
if you really need an ipod or external hd, have you tried asking the store if you can get either as a loaner? it's not like they're using the old ipod floor models now. if they don't i think it's fine to bitch about that.