Web-Hosting
Out of context: Reply #5
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- derek20050
STEP 1: Knowledge Base
The absolute fastest way to get answers to most of your questions is to search through our extensive online documentation. We call it our "Knowledge Base."
If you'd rather not browse through categories, you can search through our knowledge base using keywords!
STEP 2: Discussion ForumsCan't find an answer in our knowledgebase? Browse through our discussion forums. Some of our more knowledgable customers and a few of our employees frequent the forums on a regular basis.
Chances are if you can't find it in the knowledge base, it's already been answered in the forums!
STEP 3: DreamHost Technical SupportWhen all else fails, you can contact our technical support team. We strive to answer all emails within 24 hours, and most are answered in subtantially less time.
Some of our hosting plans even include a limited amount of 'call-backs' per month! Send us an email, request a call-back, and you'll get a call from one of our friendly technical support representatives - when you tell us to!
To contact our technical support team, simply log in to your account control panel, click the 'support' tab, and submit your message!
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haha they totally ripped off (mt)... our extensive online documentation. We call it our "Knowledge Base."
"We strive to answer all emails within 24 hours"
yea, but you dont...
Some of our hosting plans even include a limited amount of 'call-backs' per month!
key words, "some" and "limited"
tell me that when its 3 am and i cant get my php to work.
i call (mt) all the time at 3 am with questions... always there to help me through whatever i am doing