Acura vs VW
Out of context: Reply #16
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- erokcom0
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"Visham of Richlands, NC (10/20/02):
I purchased a 2002 VW Jetta GLX VR6 on may 20th 02. Since the purchase of the vehicle I have made numerous trips to the dealership for service on the engine because of the check engine light being illuminated. At first it was dismissed as a misfire and the computer reset. It happened again and I was told that it needed plugs replaced. OK, they replaced the plugs. It happened again on a road trip to Fla and when I got back to a dealership they did some investigations and told me that I had a misfire and low compression in some of the cylinders.They removed the head from the vehicle and sent it to the machine shop for a valve job (this is all happening under 10k mi). I wrote a letter to the CEO VW America requesting an extended warranty on the power train because I felt as though I would be having a problem right around the time the factory warranty would be ending. Initially by customer care I was told that this is something that VW does not do. I have not heard anything from VW's CEO. OK, here I am again after getting the vehicle back from the dealership after the head is cleaned and replaced, and you guessed it the check engine light comes on and again I find myself with a brand new car with its engine taken apart at the dealership and no answer to what is causing the problem with the engine light.
I have written numerous letters to VW America about my situation being a Marine on active duty and not having time to be fooling around with a Lemon car. I also told them about how I am being searched at the front gate on a daily basis because I am in a rental. In a nut shell VW America does not care about VW owners."