Complaint Letter
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- 25 Responses
- Fanco0
whatever you do, send it
a co-worker of mine got free tickets after he sent in a letter to complain about terrible service.
he used those tickets for this month long trip to japan.
- ETM0
I would start with something like:
"As a customer of (insert name) airline, I know that you stand behind your patrons and strive for excellent service. However, on a recent flight..."
- Gucci0
i didn't want to be an asshole about it. I just wanted my seat moved. He didn't deserve to be embarrassed. It was just shit.
- ETM0
You know... sorry to be rude, but when really over-weight people say things like "How does me being fat affect you?" --- well an airplane, or bus ride etc is one way. You DO affect those around you when you don't fit and invade our space!
- flavorful0
This is why I basically only fly Southwest. As they are the greatest airline in the world.
- pencilpants0
you should just draw everything out...they might be more "visual" learners.
- canuck0
put some white powder in the envelope.
- ETM0
It you approach it right, you should get a free credit. Don;t expect any cash money back.
- Gucci0
it sucked. as far as I'm concerned, they sold me half a seat. I sat beside a disgustingly fat sweaty man. it's not my job to tell lardo that he had to buy 2 seats. it's not my job to tell him to try and sardine his ass into 1 fucking chair.
^^not in the letter.
- ETM0
The more concise and diplomatic you are, the better chance of getting something from it. But you still need to be firm. I have done it in several occasions and been happy with the results.
I wrote a letter to the Banff Springs Hotel once complaining about a visit and they gave my wife and I the penthouse suite free for a night if we returned. It was as big as a house!
My wife and I just got back from Vegas last week and we had some hotel issues as well. We notified them on checkout and they cleared all room service charged to the room as an apology.
When we had our home alarm installed, the installer made a real mess of our walls... beyond what was expected. When I complained, they sent someone to repair it all and gave us 6 months free monitoring.
Most businesses are decent and want to make it right, as long as your approach doesn't put them on the defensive and you give them a fair chance.
- gramme0
In other words, I would let it go because they know that the entire airline industry has shat the proverbial customer service bed, and so they don't have any real reason to treat you like a human being. You will lose hours of valuable time and not a little serenity over the matter. Next time, drive or get a freakin rowboat, at least you won't have to deal with mindless airline drones.
- gramme0
Earlier this year, my wife and I flew to Costa Rica for a vacation. I brought my boards with me and got charged on the way back for all four of them, when I only got charged one oversized fee to get out of the U.S. Previously, when we got to Costa Rica they had lost our luggage, so we were out of luck for 36 hours.
We contested it for 8 months before getting a cold, impersonal letter basically telling us that we had no recourse, and to kindly bugger off. Oh, and thank you for flying with Delta, we look forward to serving you again.
Assholes.
- CALLES0
send them a little Anthrax in an envelope... that will make you feel alllll better
- Yeah, shove Scott Ian et al in an envelope and send it postage duelocustsloth
- ismith0
Unless you threaten a lawsuit somewhere in your letter, lvl_13 is right.
- blaw0
Advertising 101: Include an action item.